Infrastructure & Capital Projects – Community Service Representative, ANS

Accenture; Fort Myers (FL); On-site; USD 55,000 - 65,000; Full time

Job summary

Accenture is seeking a role in Fort Myers to advance public service initiatives through proactive customer assistance, community engagement, and strategic communications. This onsite role collaborates with clients, builders, and government entities to improve utility services and public involvement.

You will help develop and promote customer service goals, represent the client before agencies and civic groups, and create materials across brochures, newsletters, and web content while driving

Qualifications

• Bachelor's degree in communications, public administration, business, planning/community development, or a related field.
• At least five (5) years of hands-on experience in customer/public assistance work.

Responsibilities

• Develop, coordinate, promote, and implement the client’s customer service goals and objectives.
• Provide proactive customer assistance and advocacy regarding utility billing issues.
• Serve as the spokesperson for the client on all issues with the media and various community groups.
• Actively participate in a community outreach program to promote the client’s goals and objectives with other governmental entities.
• Serve as a resource for builders and developers regarding connections within our service areas.
• Represent the client before other governmental agencies, including city and county commission meetings.
• Produce and coordinate publications, brochures, newsletters, videos, web information, and other materials.
• Initiate new strategies to improve existing efforts and advise program and project managers to enhance community relations.
• Develop strategies and methods to enhance and encourage public involvement.
• Prepare and present written and verbal communications for various audiences.
• Onsite at client site: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.
• With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities.

Skills

Public outreach

Community relations

Public speaking

Media liaison

Education

Bachelor's degree in communications, public administration, business, planning/community development, or a related field

Job description

You’ve Never Been Satisfied with "Good Enough."You want to make an impact, not just manage projects, but change how the world gets built. At Accenture Infrastructure & Capital Projects, you’ll do exactly that. You’ll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving - and do it smarter, safer, and more sustainably than ever before.

You’ll work alongside people who think big and act bold - project managers, engineers, technologists, and strategists who blend real-world experience with digital innovation and AI. Together, we’re transforming how capital projects are planned, managed, and executed, creating a better way to build for the future.

Because “good enough” builds the past. You’re here to build what’s next, on a team that outperforms every norm.

Visit us here to learn more about Accenture Infrastructure & Capital Projects

As Accenture continues to grow, you may see a variety of new career opportunities, and depending on the role and location you may be directed to apply through Accenture Infrastructure and Capital Projects LLP or one of our other legal entities - Accenture Infrastructure and Capital Projects, LLC or Accenture Infrastructure and Capital Projects Inc., with benefits varying by country and role, so please check with your recruiter for details.

THE WORK:

• You’ll develop, coordinate, promote, and implement the client’s customer service goals and objectives.
• You’ll provide proactive customer assistance and advocacy regarding utility billing issues.
• You’ll serve as the spokesperson for the client on all issues with the media and various community groups (i.e., schools, civic organizations, homeowners associations, etc.).
• You’ll actively participate in a community outreach program to promote the client’s goals and objectives with other governmental entities.
• You’ll serve as a resource for builders and developers regarding connections within our service areas.
• You’ll represent the client before other governmental agencies, including city and county commission meetings.
• You’ll produce and coordinate publications, brochures, newsletters, videos, web information, and other materials.
• You’ll initiate new strategies to improve existing efforts and advise program and project managers to enhance community relations.
• You’ll develop strategies and methods to enhance and encourage public involvement.
• You’ll prepare and present written and verbal communications for various audiences.
• Onsite at client site: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.
• With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

$55,000 - $65,000 a year

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Illinois, Maine, Minnesota, California, Colorado, District of Columbia, Maryland, Massachusetts, New York, New Jersey, Ohio, Virginia or Washington as set forth below.

HERE'S WHAT YOU'LL NEED:

• Bachelor's degree in communications, public administration, business, planning/community development, or a related field
• At least five (5) years of hands-on experience in customer/public assistance work

BONUS POINTS IF YOU HAVE:

• Successfully built a team approach to customer problem-solving and resolved complex issues
• Experience presenting to elected officials, civic organizations, and neighborhood groups
• Skill in making sound decisions and exercising sound judgment in various situations
• Proficiency in coordinating customer service issues with officials and the public
• Ability to establish effective relationships with diverse groups, including the public, co-workers, and officials
• Strong communication skills, both oral and written, with the ability to present information clearly
• Knowledge of public relations strategies, media relations, and public involvement techniques
• Skill in designing and managing public involvement programs and promotional materials
• Capable of working both independently and as part of a team to achieve goals
• Experience in problem-solving, utilizing analytical skills to address customer concerns and resolve issues

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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