Infrastructure Analyst: IT Ops | Remote & Onsite Support

DHR Health; Edinburg (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

DHR Health in Edinburg, TX seeks an Infrastructure Analyst to support desktop and mobile hardware and software, ensuring end-users can complete daily tasks. You will handle tickets, provide in-person or remote assistance, and escalate issues to the right teams as needed.

The role emphasizes strong interpersonal skills, problem analysis, and rapid resolution of incidents, with focus on maintaining solid customer relationships.

Qualifications

• 2+ years of recent computer troubleshooting experience in an enterprise environment.
• Advanced knowledge and minimum two years’ experience supporting and troubleshooting highly complex computer and data network systems.
• Solid experience servicing desktop, laptop, phone, mobile device hardware, and printers.
• Strong software and hardware troubleshooting skills.
• Working knowledge of remote connectivity software such as RDP, Citrix, and VPN clients.
• Experience with Active Directory: user rights, user administration, and security.
• Experience with Organizational Units management, groups, and permissions.
• Experience with Microsoft Exchange environments.
• Experience with Microsoft Windows 7 and 10 Professional operating systems.
• Experience with Microsoft Office Suite.

Responsibilities

• Support desktop and mobile device hardware and software to assist end-users.
• Monitor the ticket queue and handle requests and incidents promptly based on priority.
• Provide in-person or remote support.
• Analyze user problems/requirements and propose best solutions.
• Elevate issues to the appropriate teams for resolution.
• Build and maintain strong customer relationships.

Skills

Desktop troubleshooting

End-user support

Active Directory

Exchange

RDP/Citrix/VPN

Windows 7/10

Printers/mobile devices

Remote work

Interpersonal skills

Education

High school diploma/G.E.D.

Associate degree in related field

Tools

RDP

Citrix

VPN

Microsoft Exchange

Windows OS

Office Suite

Job description

DHR Health in Edinburg, TX seeks an Infrastructure Analyst to support desktop and mobile hardware and software, ensuring end-users can complete daily tasks. You will handle tickets, provide in-person or remote assistance, and escalate issues to the right teams as needed.

The role emphasizes strong interpersonal skills, problem analysis, and rapid resolution of incidents, with focus on maintaining solid customer relationships.