Infrastructure Analyst

Optomi; Charlotte (NC); On-site; USD 55,104 - 68,880; Full time

Job summary

A technology consulting firm is seeking an Infrastructure Analyst III in Charlotte, North Carolina. This full-time role focuses on supporting IT infrastructure and systems management within a fast-paced lab environment. The ideal candidate should have hands-on technical experience, strong communication skills, and the ability to prioritize multiple tasks. Responsibilities include providing enterprise-level support, integrating technologies, and developing procedures for installations and upgrades.

Qualifications

• 3–4 years of professional experience supporting IT infrastructure.
• Strong working knowledge of operating systems, software, and hardware.
• General system administration, configuration, and troubleshooting experience.

Responsibilities

• Provide enterprise‑level support for technologies.
• Integrate software to monitor hardware technologies.
• Develop procedures for installations and upgrades.
• Plan, design, install, and support computer systems.
• Facilitate technical planning for upgrades.
• Evaluate and implement hardware/software components.
• Perform integration testing and performance monitoring.
• Create documentation for project work.
• Research emerging technologies and recommend tools.

Skills

Technical experience

Communication skills

Independent working

Network configuration

Troubleshooting

Education

Bachelor's degree in Computer Science or related field

8+ years of relevant experience

Tools

VMware

Cisco

Palo Alto

Ixia

Arista

Opengear

Raritan

Job description

Infrastructure Analyst III

Optomi is seeking an Infrastructure Analyst III to join the OT Lab Team to address an equipment backlog. This role involves a mix of system and network administration responsibilities, with a strong emphasis on network configuration, troubleshooting, and documentation. The ideal candidate will bring hands‑on technical experience, strong communication skills, and the ability to work independently in a fast‑paced, lab‑based environment.

Base pay range

$40.00/hr – $50.00/hr

Key Responsibilities

• Provide enterprise‑level support for technologies supporting infrastructure and business applications, including servers, workstations, storage, and mobile devices.
• Integrate software to enable use, support, and monitoring of hardware technologies.
• Develop and maintain procedures for standard installations, upgrades, and configurations.
• Plan, design, install, and support computer systems across lab environments.
• Facilitate technical and business planning for upgrades and enhancements.
• Evaluate, acquire, and implement hardware/software components.
• Perform integration testing, configuration management, and performance monitoring.
• Coordinate software and hardware upgrades with internal IT teams and business units.
• Create documentation and progress reports for individual and project‑level work.
• Research emerging technologies, recommend new tools or upgrades, and support continuous improvement initiatives.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field; or 8+ years of relevant experience in lieu of a degree.
• 3–4 years of professional experience supporting IT infrastructure.
• Strong working knowledge of operating systems, software, and hardware.
• General system administration, configuration, and troubleshooting experience.

Preferred Qualifications

• Ability to apply network and firewall concepts to design, simplify, and troubleshoot network issues.
• Experience with VMware, Cisco, Palo Alto, Ixia, Arista, Opengear, and Raritan.
• Excellent documentation and process adherence skills.
• Strong communication, interpersonal, and organizational abilities.
• Ability to prioritize and manage multiple concurrent tasks in a team‑driven environment.
• Proven ability to identify, troubleshoot, and resolve complex issues with minimal supervision.
• Skilled in presenting technical information clearly to both technical and non‑technical audiences.
• Demonstrated professionalism, adaptability, and composure in high‑pressure settings.

Seniority level

Associate

Employment type

Full‑time

Job function

IT Services and IT Consulting