Infrastructure Production Support Analyst

Rapid Eagle Inc; Dallas (TX); Presencial; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Dental insurance

Health insurance

Descripción de la vacante

Rapid Eagle Inc in Dallas, TX is seeking an Infrastructure Production Support Analyst to join onsite operations. The role focuses on managing production incidents, monitoring systems, and ensuring uptime across critical infrastructure.

The ideal candidate has 5–8 years of infrastructure/production support experience, strong communication skills, and hands-on expertise with tools like Autosys, Splunk, OpenShift, and Kubernetes. Onsite work in Dallas with 24/7 coverage expectations.

Formación

• 5–8 years of experience in infrastructure and production support.
• Good communication skills and team coordination are essential.
• Experience in 24/7 production environments and incident management.
• Root cause analysis and runbook updates, process improvements, and automation initiatives.

Responsabilidades

• Handle incident management and root cause analysis.
• Contribute to runbook updates and process improvements.
• Support automation initiatives and efficiency improvements.
• Collaborate with cross-functional teams in a 24/7 production setting.

Conocimientos

Communication skills

Team coordination

L2 support

24/7 Ops

Herramientas

Autosys

Informatica

Windows

Linux

Splunk

OpenShift

Kubernetes

Ab Initio Control Center

AWP

Kibana

AppDynamics

ServiceNow

Grafana

Descripción del empleo

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Infrastructure Production Support Analyst
Dallas TX
Onsite
Skills:-

• 5 to 8 Years of exp into Infrastructure and Production support.
• Good Communication Skills.
• Experience into Autosys, Informatica, Windows, Linux,
• 2+ Years into Splunk, Openshift, Kubernetes
• Team Coordination
• Work in 24/7 Production Environment
• L2 support in financial/banking domain
• Working with Unix/Linux. SQL
• Experienced with tools such as Autosys, Ab Initio Control Center, AWP, Kibana, AppDynamics, Splunk, and ServiceNow (SaaS), working knowledge of Grafana and Informatica
• Handle incident management, perform root cause analysis, and contribute to runbook updates, process improvements, and automation initiatives