Information Technology Technician (IT Tech)

Memphis Goodwill Inc.; Memphis (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

Memphis Goodwill Inc. is seeking an IT Technician to support installation, maintenance, and repair of hardware and software in a multi-site retail environment.

You will monitor POS systems, assist store management with daily processing, and ensure reliable technology infrastructure across locations. The ideal candidate has 2–3 years of technology experience, familiarity with Windows systems, Active Directory, and Office 2010, plus a valid driver’s license for site visits.

Qualifications

• Minimum of associate’s degree or industry certifications required.
• Bachelor’s degree preferred.
• 2-3 years of technology experience, with POS and retail experience preferred.
• Demonstrated knowledge of installation, configuration, and maintenance of computer, network, and software systems (Windows, Server, Active Directory, Office).

Responsibilities

• Supports installation, maintenance, and repair of hardware, software, and related equipment.
• Monitors POS systems and external sales reporting for accurate communications.
• Sets up POS and technology infrastructure at all locations.
• Troubleshoots network and software issues in a timely manner.
• Implements and monitors network security procedures with IT Manager.
• Travels to organizational sites to perform duties as needed.

Skills

POS monitoring

Network troubleshooting

Windows administration

Active Directory

Office 2010

IT security basics

Education

Associate degree or industry certifications

Bachelor's degree preferred

Tools

Windows Server

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Corporate Office, Memphis, TN, US

8 days ago Requisition ID: 4385

Department Information & Technology

Status Exempt

Mission Contribution:

To support the activities of the IT Department to maximize profitability and provide training to team members to support the organization’s mission

Function:

Under the general leadership of the IT Manager, the IT technician is responsible for performing a variety of duties that support MGI’s software installation, maintenance, troubleshooting and repair on hardware, software and related equipment.

· Monitors internal POS systems and external sales reporting system to ensure consistent and accurate communication.

· Partners with store management to correct opening/closing errors in daily processing.

· Ensure proper set up all POS and technology infrastructure hardware at all locations.

· Evaluates daily cash register trends to identify potential user errors, performance issues and integrity issues.

· Partners with store management and loss prevention personnel in dealing with possible POS theft issues.

· Ensures all software packages are properly installed and maintained with necessary updates.

· Ensures network access and connectivity to all organizational technology users.

· Monitors ongoing security needs of the network and user machines.

· Troubleshoots all issues in a timely manner.

· Assists the IT Manager during responses to emergency work requests; troubleshoots network failures and errors; and diagnoses and resolves routine network related problems ensuring timely results and minimal disruption of operations.

· Assists the IT Manager with developing, monitoring, and implementing network security procedures for safeguarding all networking systems.

· Performs facility surveys for network communications; makes recommendations for the layout and location of network components, equipment, cabling, and wiring.

· Travels to and from organizational sites in the performance of duties.

· Troubleshoots and shows an intensive, clear understanding of operating systems, software, and hardware.

· Takes new users through the usage of computer and their processes.

· Maintains an updated inventory of software, hardware, and resources.

· Demonstrates aptitude for continuous learning and innovative thinking.

· Able to work independently and in a team environment.

· Performs any other IT-related duties assigned by the IT Manager during working hours and when necessary sometimes after hour on-call work.

Qualifications:

· Must have a valid driver’s license and a reliable vehicle.

· Able to work at usually hectic pace with irregular short deadlines and limited number of critical or unusual situations.

· Work without direct supervision.

· Organize workflow for optimal output.

· Operate standard office equipment and material handling equipment.

· Ability to address safety and security concerns.

Education, Training and Experience:

· Minimum of associate’s degree or industry certifications required. Bachelor’s degree preferred.

· 2-3 years of technology experience, with POS and retail experience preferred.

· Demonstrated knowledge of the installation, configuration, and maintenance of modern computer, network, and software systems. Specifically, Windows (7, 8.1, & 10), Windows Server (2008 R2 & 2012 R2), Active Directory, Microsoft Office 2010, security hardware and software, backup hardware and software, and network hardware.

· Certificates & Licenses: Microsoft and CompTIA certifications preferredHigh school degree or equivalent, preferred

Special Requirements:

· Must be able to work occasional after-hours and weekends.

· Incumbent must possess a valid driver’s license, appropriate insurance coverage and a privately owned reliable means of transportation to travel throughout territory to visit locations.

· Ability to bend, reach and stand, and lift up to twenty-five pounds on an occasional basis.

Critical Performance Factors

· Response time to IT issues

· Project completed on or ahead of schedule and deliverables met

I have read this job description and CPFs, reviewed them with my team leader, and understand what is required of me. Signatures:

Team Member (print/sign):________________/____________________ Date:______________