Information Technology Technician (IT Tech)

Socket.dev; Tennessee; On-site; USD 42,000 - 64,000; Full time

Job summary

Socket.dev is seeking an IT Technician in the Information & Technology department. Under the IT Manager, you will support software installation, maintenance, troubleshooting, and repair of hardware and software.

Essential responsibilities include monitoring POS systems, coordinating with store management, setting up hardware, and maintaining network security. Occasional travel to organizational sites and after-hours support may be required.

Qualifications

• Requires associate degree or industry certs.
• 2–3 years of technology experience, POS/retail preferred.
• Knowledge of Windows desktop/server, AD, and Office.
• Certs: Microsoft and CompTIA preferred.

Responsibilities

• Monitor POS and sales reporting systems for accuracy.
• Coordinate with store management on daily processing issues.
• Set up POS and tech hardware at locations.
• Review cash trends for errors and issues.
• Work with loss prevention on theft issues.
• Install and maintain software with updates.
• Ensure network access for all users.
• Monitor network security needs of devices.
• Troubleshoot IT issues promptly.
• Assist IT Manager with security procedures.
• Perform network surveys and layout planning.
• Travel to organizational sites as needed.
• Explain OS/software/hardware concepts to new users.
• Maintain inventory of software/hardware/resources.
• Demonstrate learning and innovative thinking.
• Work independently and in teams; after-hours on-call when needed.

Skills

POS system experience

Retail technology

Independent worker

Team collaboration

Education

Associate degree

Industry certifications

Bachelor’s degree preferred

Tools

Active Directory

Windows Server 2008R2/2012R2

Windows (7/8.1/10)

Microsoft Office 2010

Security hardware/software

Backup hardware/software

Job description

Job Title IT Technician

Department Information & Technology

Team Leader IT Manager

Status Exempt

Mission Contribution:

To support the activities of the IT Department to maximize profitability and provide training to team members to support the organization’s mission

Function:

Under the general leadership of the IT Manager, the IT technician is responsible for performing a variety of duties that support MGI’s software installation, maintenance, troubleshooting and repair on hardware, software and related equipment.

Essential Responsibilities:

• Monitors internal POS systems and external sales reporting system to ensure consistent and accurate communication.
• Partners with store management to correct opening/closing errors in daily processing.
• Ensure proper set up all POS and technology infrastructure hardware at all locations.
• Evaluates daily cash register trends to identify potential user errors, performance issues and integrity issues.
• Partners with store management and loss prevention personnel in dealing with possible POS theft issues.
• Ensures all software packages are properly installed and maintained with necessary updates.
• Ensures network access and connectivity to all organizational technology users.
• Monitors ongoing security needs of the network and user machines.
• Troubleshoots all issues in a timely manner.
• Assists the IT Manager during responses to emergency work requests; troubleshoots network failures and errors; and diagnoses and resolves routine network related problems ensuring timely results and minimal disruption of operations.
• Assists the IT Manager with developing, monitoring, and implementing network security procedures for safeguarding all networking systems.
• Performs facility surveys for network communications; makes recommendations for the layout and location of network components, equipment, cabling, and wiring.
• Travels to and from organizational sites in the performance of duties.
• Troubleshoots and shows an intensive, clear understanding of operating systems, software, and hardware.
• Takes new users through the usage of computer and their processes.
• Maintains an updated inventory of software, hardware, and resources.
• Demonstrates aptitude for continuous learning and innovative thinking.
• Able to work independently and in a team environment.
• Performs any other IT-related duties assigned by the IT Manager during working hours and when necessary sometimes after hour on-call work.

Qualifications:

• Must have a valid driver’s license and a reliable vehicle.
• Able to work at usually hectic pace with irregular short deadlines and limited number of critical or unusual situations.
• Work without direct supervision.
• Organize workflow for optimal output.
• Operate standard office equipment and material handling equipment.
• Ability to address safety and security concerns.

Education, Training and Experience:

• Minimum of associate’s degree or industry certifications required. Bachelor’s degree preferred.
• 2-3 years of technology experience, with POS and retail experience preferred.
• Demonstrated knowledge of the installation, configuration, and maintenance of modern computer, network, and software systems. Specifically, Windows (7, 8.1, & 10), Windows Server (2008 R2 & 2012 R2), Active Directory, Microsoft Office 2010, security hardware and software, backup hardware and software, and network hardware.
• Certificates & Licenses: Microsoft and CompTIA certifications preferredHigh school degree or equivalent, preferred

Special Requirements:

• Must be able to work occasional after-hours and weekends.
• Incumbent must possess a valid driver’s license, appropriate insurance coverage and a privately owned reliable means of transportation to travel throughout territory to visit locations.
• Ability to bend, reach and stand, and lift up to twenty-five pounds on an occasional basis.

Critical Performance Factors

• Response time to IT issues
• Customer feedback
• Project completed on or ahead of schedule and deliverables met

I have read this job description and CPFs, reviewed them with my team leader, and understand what is required of me. Signatures:

Team Member (print/sign):________________/____________________ Date:______________

Team Leader (print/sign):_________________/_____________________ Date:_____________