IT Support Technician

MPE-Inc; Milwaukee (WI); On-site; USD 32,000 - 39,000; Full time

Job summary

MPE-Inc in Milwaukee, WI is seeking an IT Support & Systems Technician for a 100% on-site role across office, warehouse, and manufacturing environments. You will be the first point of contact for IT issues, own workstation imaging, onboarding, and asset management, collaborating with the IT Manager and Network Administrator.

The role emphasizes reliable IT operations, quick incident resolution, documentation in the help desk system, and adherence to security policies, with training

Qualifications

• High school diploma or GED required or equivalent
• Formal or informal IT training (courses, certifications, self-study) preferred
• CompTIA Network+ certification preferred

Responsibilities

• Provide first-level technical support across office, warehouse, and production environments
• Troubleshoot hardware, software, printers, scanners, and basic networking issues
• Respond to help desk tickets and on-site issues in a timely, professional manner
• Document incidents and resolutions in the ticketing system
• Escalate complex issues to senior IT staff as needed
• Own imaging, configuration, and deployment of desktop and laptop systems
• Coordinate onboarding activities and ensure device/software access for new hires
• Maintain accurate IT asset inventory and lifecycle status

Skills

First-level technical support

Workstation imaging

User onboarding

Asset management

Documentation

Security awareness

Education

High school diploma or GED

CompTIA Network+

Tools

Help desk software

Imaging tools

IT asset management tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Office & Admin Milwaukee, WI, US

3 days ago Requisition ID: 1834

Salary Range: $23.00 To $28.00 Hourly

Job Summary:

The IT Support & Systems Technician provides hands‑on technical support across office, warehouse, and manufacturing environments. This role serves as the first point of contact for IT issues and owns workstation imaging, user onboarding, and asset management. The position works closely with the Information Technology Manager and Network Administrator to ensure reliable IT operations and responsive service delivery. This is a 100% on‑site position.

Essential Duties and Responsibilities:

• Provide first‑level technical support to employees across all departments, including office, warehouse, and manufacturing personnel
• Troubleshoot hardware, software, printers, scanners, and basic networking issues to minimize downtime
• Respond to help desk tickets and on‑site production‑floor issues in a timely and professional manner
• Accurately document incidents, troubleshooting steps, and resolutions using the help desk ticketing system
• Escalate complex or unresolved issues to senior IT staff as appropriate

Workstation Imaging and Deployment

• Own the imaging, configuration, and deployment of desktop and laptop systems
• Maintain standardized workstation images and deployment procedures
• Prepare equipment for new hires, replacements, and lifecycle refreshes
• Coordinate with the Information Technology Manager on updates and improvements to images

User Onboarding

• Own execution of IT onboarding activities
• Configure user devices, software access, and required peripherals
• Verify access and system readiness for employees on their first day
• Coordinate with the Network Administrator as needed for access requiring elevated permissions

Asset Management

• Maintain accurate inventory of IT hardware and assigned equipment
• Track asset assignments, lifecycle status, replacements, and dispositions
• Coordinate equipment staging, reassignment, and refresh activities
• Assist with audits and reporting related to IT assets and licensing

Systems and Infrastructure Support

• Support office, warehouse, and production‑floor systems including PCs, kiosks, scanners, label printers, and peripherals
• Assist the Network Administrator with routine infrastructure and system support tasks
• Identify, document, and report network‑related or system‑wide issues

Security and Compliance Support

• Follow established IT security policies and procedures
• Assist with endpoint patching, updates, and basic security tasks
• Report potential security incidents, vulnerabilities, or anomalies

Documentation and Process Improvement

• Follow documented IT standards and procedures
• Contribute updates to SOPs, user guides, and technical documentation
• Recommend improvements to workflows, tools, or support processes

Education

• High school diploma or GED
• Formal or informal training in Information Technology, computer systems, or related technical areas, including coursework, certifications, self‑study, or hands‑on experience

Certifications (preferred)

• CompTIA Network+
• Other foundational IT certifications

Physical and Mental Demands

• Frequent: Reading, comprehension, reasoning, decision making, walking between work areas
• Occasional: Carrying, standing, lifting equipment up to 30 pounds, crouching
• Combination of office, warehouse, and manufacturing production environments
• Moderate to loud noise levels when working in production areas