INFORMATION TECHNOLOGY TECHNICIAN III

City of Detroit; Michigan; On-site; USD 40,000 - 70,000; Full time

Job summary

A forward-thinking city department is seeking an Information Technology Technician III to provide essential support for various IT functions. This role involves installing and maintaining hardware and software systems, troubleshooting technical issues, and ensuring optimal system performance. The ideal candidate will have a strong foundation in technical support, with a focus on security and network operations. Join a dynamic team dedicated to enhancing city services through innovative technology solutions. If you are passionate about IT and eager to contribute to public service, this opportunity is perfect for you.

Qualifications

• High school diploma or GED required; coursework in IT preferred.
• At least two years of experience in IT support for Technician III.

Responsibilities

• Oversee daily computer system performance and monitor systems.
• Support troubleshooting, testing applications, and preparing reports.

Skills

Technical Support

Troubleshooting

Computer Security

Data Processing

Education

High School Diploma or GED

Associate’s Degree in IT

Tools

Cloud Storage Solutions

Office Equipment

Job description

CITY OF DETROIT DEPARTMENT OF INNOVATION & TECHNOLOGY (CLIENT SERVICES)

The Information Technology Technician III is an experienced paraprofessional supporting Department of Innovation and Technology and City personnel in designing, operating, and using data processing systems applications and products. Supervisors or higher-grade professionals provide standing instructions for recurring assignments, including tasks, policies, quality standards, deadlines, and priorities.

Key functions include:

1. Installing and maintaining hardware and software systems
2. Maintaining and repairing equipment
3. Setting up computer security measures
4. Troubleshooting and providing technical support

This role primarily involves supporting security, network, systems, storage/backup, mobility, and desktop support functions. The Technician assists in documenting computer programs, coding, creating flowcharts, and other related duties.

Responsibilities include:

• Overseeing daily computer system performance
• Operating office equipment to monitor systems and prepare documentation
• Supporting troubleshooting, testing applications, preparing reports, and modifying operating systems
• Supporting system support tasks like data entry, program assembly, and output review
• Verifying system operations and error detection
• Serving as the first support point for LAN issues and operational problems

Additional duties involve cloud storage solutions, property data review, system setup, hardware repairs, record maintenance, backup procedures, inventory management, system analysis, server administration, ongoing maintenance, and support for special projects.

Education requirements:

• High school diploma or GED; coursework in basic IT preferred
• Associate’s degree or technical training in related fields preferred

Experience requirements:

• No experience required for entry, but proficiency with desktop tools is preferred
• At least two years of experience for Technician III, with some certifications advantageous

Specialized experience in geospatial systems, public safety, client services, and certifications like CJIS clearance are desirable.

Note: Equivalent education and experience will be evaluated individually.

NOTE: CJIS - CRIMINAL JUSTICE INFORMATION SYSTEMS CLEARANCE REQUIRED

PLEASE ATTACH A COPY OF YOUR RESUME & ALL RELEVANT DOCUMENTATION TO YOUR APPLICATION.