INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II / EMERGENCY APPOINTMENT HOMELESSNESS

County of Los Angeles; Los Angeles (CA); Sur place; USD 75 000 - 100 000; Plein temps

Résumé du poste

County of Los Angeles is seeking qualified IT professionals for emergency Information Technology Technical Support Analyst II roles related to homelessness crisis, with initial appointment up to 90 days and potential for permanent County employment. The position supports hardware, software, and network connectivity in a centralized IT environment.

You will join a mission-driven team under emergency order, perform implementation, testing, and end-user training, and work on small-to-large projects

Qualifications

• 1 year of IT Technical Support Analyst I-level experience.
• OR 2 years installing, configuring, testing, and repairing client devices or software.

Responsabilités

• Install, configure, maintain and test computer hardware, software and peripherals.
• Troubleshoot and resolve moderately complex hardware, software and network issues.
• Identify trends in reported problems and implement improvements.
• Analyze user support needs and improve customer satisfaction.
• Lead small hardware/software installation and upgrade projects.
• Coordinate equipment delivery and license compliance as needed.
• Assist in defining hardware/software configurations and purchasing specs.

Connaissances

Technical support

Troubleshooting

Customer service

Description du poste

FILING PERIOD

October 2, 2025, at 9 a.m. (Pacific Time) This opportunity will remain open until the needs of the service are met and is subject to closure without prior notice. The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

Position/Program Information

The Department of Mental Health is seeking qualified candidates to fill emergency Information Technology Technical Support Analyst II vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Technical Support Analyst II.

Essential Job Functions

• Installs, configures, maintains and tests computer hardware, software and peripheral equipment.
• Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures.
• Identifies trends in the reported problem calls and implements improvements.
• Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.
• Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary.
• Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction.
• Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.
• Configures software distribution tools.
• Assists in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff as needed.
• Coordinates equipment delivery, software licensing compliance and inventory/asset control as needed.
• Acts in a lead capacity to other technical staff as needed.

Requirements

• One (1) year of experience at the level of an IT Technical Support Analyst I.*
• OR- Two (2) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization. **

You MUST meet the above requirement(s) at the time of filing in order to be appointed to fill any vacancies related to this recruitment.

Special Requirements Information

It is important to fill out the job application completely and as directed. The Department of Mental Health encourages all applicants to submit relevant attachments including resumes and required documents in the Attachments section of the application. In order to receive credit for any certificates, such as ASL, you must include a legible copy with your application at the time of filing or within 7 calendar days of filing.

IT Technical Support Analyst I Definition

• IT Technical Support Analyst I is defined as under close supervision, using established procedures, provides a full range of technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications in a centralized IT organization.
• Centralized IT Organization is defined as an enterprise that has organized IT activities involving planning and decision making under the leadership of the CIO.

License

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Physical Class

Physical Class III – Moderate: This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds.

Additional Information

Examination Content: During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

Social Security Number

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

Computer And Internet Access At Public Libraries

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

Department Contact

Department Contact Name: Sheenia Stewart, Exam Analyst

Department Contact Phone: [phone] or 213-972-7034

Department Contact Email: [e-mail] or [e-mail]

Teletype Phone:[phone]

County of Los Angeles

Any language contained in the job posting supersedes any language contained below. This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: https://employee.hr.lacounty.gov/eeo-programs/

Testing Accommodations For Applicants

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/

Fair Chance

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at http://career-pathfinder.hr.lacounty.gov.

Veteran’s Credit

Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.

For more information on veteran’s credit, please visit: https://file.lacounty.gov/SDSInter/dhr/205102_PPG_115.pdf

Revision

Revised September 2025