Information Technology Support Technician

Sierra ITS; Schaumburg (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Sierra ITS is seeking an IT Support Specialist to join our established team in Schaumburg, IL. This hands-on role focuses on PC/laptop troubleshooting, AD administration, and support for critical business applications and Microsoft 365.

You will be one of four technicians supporting roughly 600 users, with primary attention to ~100 employees at the main office. This is a full-time, on-site position with fingerprint background checks and drug screening required.

Qualifications

• Hands-on PC and laptop troubleshooting and deployment.
• Active Directory administration, migration, and cleanup.
• Custom business application and Microsoft 365 support.
• Basic server and networking knowledge.
• Windows 10 and 11 proficiency.

Responsibilities

• Support approximately 600 users, focusing on about 100 employees at the main office.
• Take ownership of issues and build relationships with end users.
• On-site IT support Monday–Friday, 8:00–16:00, Schaumburg, IL.

Skills

PC and laptop troubleshooting

Active Directory administration

Migration and cleanup

Microsoft 365 support

Server knowledge

Networking basics

Windows 10/11

Tools

VMware maintenance

Veeam Backup Exec

Backup and recovery concepts

Job description

Enjoy solving technical problems and being the one people count on to keep their day moving? Join our established IT team in a hands-on support role offering an ongoing contract opportunity expected to continue year after year. Our support team has provided this critical IT support team to the Village of Schaumburg for many years - you'll continue their history of high quality, white glvoe level support.

You’ll work alongside three other Sierra ITS technicians who support approximately 600 users, with your primary focus on about 100 employees at the main office. With 75% of support delivered in person, you'll build relationships, take ownership of issues, and see the impact of your work every day.

Qualifications:

• Hands-on PC and laptop troubleshooting and deployment
• Active Directory administration, migration, and cleanup
• Custom business application and Microsoft 365 support
• Basic server and networking knowledge
• Windows 10 and 11

Additional experience preferred:

• VMware maintenance
• Veeam and Backup Exec
• Military background

Located in Schaumburg, 100% on-site Monday - Friday 8:00-4:00. Successful completion of a fingerprint-level background check and a drug screening is required.