Information Technology Support Technician

Client of Maven Companies Inc.; Plano (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

An established industry player is seeking a Senior Recruitment Manager with extensive IT support experience. This role involves advanced troubleshooting for both hardware and software issues, supporting local and remote users, and managing device provisioning. You will work closely with executive leadership to resolve critical issues and ensure a seamless technology experience for all employees. Join a dynamic team where your contributions will directly impact operational efficiency and user satisfaction. If you are passionate about technology and enjoy solving complex problems, this opportunity is perfect for you.

Qualifications

• 5+ years of advanced IT support with Windows and iOS.
• Experience with Tanium and Microsoft InTune provisioning.
• Strong troubleshooting skills for hardware and network issues.

Responsibilities

• Provide technical support for local and remote users.
• Assist with hardware procurement and disposal.
• Troubleshoot VPN connections and manage two-factor authentication.

Skills

Advanced IT technical support

Windows and iOS devices

Tanium provisioning

Microsoft InTune

Google Workspace

Remote access tools

Organization skills

Tools

LogMeIn

Jamf

Azure

AutoPilot

Identity Management tools

Job description

Client of Maven Companies Inc. Plano, TX

4 days ago Be among the first 25 applicants

Direct message the job poster from Client of Maven Companies Inc.

Senior Recruitment Manager @ Maven Companies Inc.

Job Responsibilities

• Advanced troubleshooting for client’s employees: hardware break fixes, network print solutions (desktop/laptop, printer, mobile device, and network peripherals).

• Providing technical support for local and remote users

• Configuration and Deployment of Windows and iOS computers

• Prepare, ship and receive computers and accessories.

• Maintain stockroom inventory and ensure all assets are accounted for.

• Assist with procurement of new hardware and the proper disposal of aged hardware.

• Timely and consistent completion of assigned tickets and requests, ensuring accurate and complete information.

• Assisting users with VPN connection troubleshooting and managing two factor authentication for new and existing employees.

• Audio Visual (A/V) support (Google Meet - Logitech) and troubleshooting

• Work with the network team to resolve issues (WIFI, DHCP, DNS, VLAN, Switch Ports).

• Provide hands on assistance for other technology teams when needed

Ability to interact with executive leadership to resolve Level 3 critical issues

Experience

Laptop desktop support on both PC and MAC

• 5+ years of advanced IT technical support with Windows and iOS devices, operating systems, and office applications.

• Tanium desktop and mobile device provisioning, Microsoft InTune, AutoPilot, Azure, and Jamf

• Google Workspace and desktop applications

• Image management, Desktop / Mobile Device provisioning

• Exposure to Identity Management tools like Okta and Duo

• Working with hardware, shipping and e waste vendors

• Working with local remote users at all levels

• Providing support via remote access tools like LogMeIn

• Organization skills a must

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology, Other, and Engineering

• Industries

  Software Development

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