Information Technology Support Technician

BlackHawk Data; New York (NY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen leidenschaftlichen Strategic Talent Advisor und HR Specialist, um erstklassige IT-Lösungen zu entwickeln und zu implementieren. In dieser Rolle werden Sie für die Bereitstellung von operativer Unterstützung für Benutzer und Systeme verantwortlich sein, wobei Sie Ihre Fähigkeiten in der Kundenbetreuung und im Troubleshooting einsetzen. Mit einem Fokus auf Teamarbeit und kontinuierliche Verbesserung bietet diese Position die Möglichkeit, in einem dynamischen Umfeld zu wachsen und sich weiterzuentwickeln. Wenn Sie eine Leidenschaft für Technologie und Kundenservice haben, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Wettbewerbsfähige Bezahlung

Umfassende Gesundheits-, Zahn- und Sichtversicherung

401(k)

Karriereentwicklung und Coaching

Bis zu 22 Tage PTO

Qualifications

• Starke Kundenservicefähigkeiten und Erfahrung im Umgang mit verschiedenen Benutzergruppen.
• Kenntnisse in der Nutzung von ITSM-Tools zur Ticketverfolgung.

Responsibilities

• Bereitstellung professioneller Unterstützung für Benutzer und technische Systeme.
• Erstellung und Pflege von Dokumentationen und Wissensdatenbanken.

Skills

Kundenservice

ITSM-Tools

Software-Installation

Hardware-/Software-Fehlerbehebung

Zugangsmanagement

Netzwerkdiagnose

Education

Bachelor in Informatik oder verwandtem Bereich

Tools

Cisco

Fortinet

Aruba

Job description

Direct message the job poster from BlackHawk Data

Passionate Strategic Talent Advisor and HR Specialist

At BlackHawk Data, we're not just another IT solutions provider—we’re innovators, engineers, and architects of modern technology environments. We design, deploy, and manage secure IT and cloud infrastructures that power mission-critical operations for the public and private sectors. From networking to cybersecurity to managed services, we deliver outcomes—not just infrastructure.

Location, Hours and days onsite required:

• Location 1 – 1 person to provide support for office location in Manhattan NYC
• Location 2 – 1 person to provide support for campus location in Central NJ
• Days – onsite 3 days (Tue, Wed, Thu) and remote Mon and Fri with the exception of special requests or emergency or break-fix situations
• Time – standard workday of 8:30-5:30 or modified to fit the optimal onsite time to serve user community, and available to support normal hours, after hours, weekends, and holidays when necessary

Expectations – highlights include:

• Provide highly professional and polished operational support for users, network, systems, cabling, and any other technical needs to support the customer
• Develop operational knowledgebase and infrastructure documentation both internally and customer-facing
• Skillset – knowledgeable and capable of providing support for the following technologies:
• Extremely strong customer service interaction with varied user base
• Familiarity with ITSM tools and ticketing systems
• Logging all incidents and requests into the ITSM system
• Software installations and updates
• Software error investigation and resolution
• Experience with hardware/software troubleshooting
• User access management and password resets
• Knowledge of user equipment and peripherals (printers, scanners, etc)
• Networking with Cisco, Fortine, Aruba, and others in a multi-vendor environment, including network diagnostics, troubleshooting, configuration, management, and operational capability
• Ability to perform proactive system monitoring
• Capability to coordinate with vendor support teams
• Properly escalating unresolved issues to upper level support
• Coordinating with IT Service Desk for accurate documentation
• Configuration changes for business critical systems
• Maintaining physical inventory of connections and equipment in each IDF/MDF
• Establish documentation and operational protocols
• Maintain full documentation of all systems and procedures
• Knowledge base articles for recurring problems

What We Offer

• Competitive Pay.
• Comprehensive health, dental, vision, and 401(k)
• Regular coaching, career development, and advancement path.
• A collaborative culture that celebrates learning, innovation, and high performance
• Up to 22 Days PTO.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at BlackHawk Data by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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