IT Support Technician

CompDAT LLC; Harwinton (CT); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Paid holidays

Paid time off

Growth opportunities

Training and development

Job summary

CompDAT LLC is seeking an IT Support Technician to be the first line of defense for clients, handling basic to advanced technical support and working with end users, business owners, and internal teams to deliver an exceptional IT support experience.

The role covers live troubleshooting, on-site visits, and ticket management, with a focus on Windows/macOS, AD, and M365. Full-time, on-site in Harwinton, CT, with benefits including 401(k) and paid time off.

Qualifications

• 1-3+ years of IT support experience (MSP experience strongly preferred).
• Strong knowledge of Windows/macOS, Active Directory, M365, and basic networking.
• Ability to troubleshoot hardware, software, and networking issues.
• Excellent communication skills – you know how to explain technology in simple terms.
• Organized and detail-oriented – documentation is second nature to you.
• Passion for helping others and delivering outstanding customer experiences.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.

Responsibilities

• Provide live technical support and troubleshooting to end users.
• Deliver a high-quality support experience, ensuring issues are resolved efficiently and effectively.
• Educate and train users on best practices for security, software, and new technology.
• Own and manage support tickets from opening to resolution.
• Record resolutions and procedures in the knowledge base.

Skills

Windows/macOS

Active Directory

M365

Networking basics

Troubleshooting

Customer service

Documentation

Communication

Tools

Microsoft 365 Admin

VoIP systems

Job description

At CompDAT, we design, implement and support technological solutions to tackle the most complex business process challenges.While many organizations view IT strictly as a cost center, our collaborative process elevates client understanding and appreciation for using IT to boost competitive advantage while reducing operating expenses through increased efficiency.

Our core values of integrity, thoroughness and empathy guarantee that we deliver carefully crafted solutions that consider the human elements of the information system as much as the technical details.

We're a dedicated team of innovative problem-solvers who take pleasure in seeing our clients thrive. CompDAT offers a welcoming environment where you can expand your technical knowledge, enhance your client relationship skills, and create meaningful change for the businesses we serve.

Who YouAre

You're someone who:

• Loves solving problems and takes ownership of challenges.
• Thrives in the fast-paced, high-interaction environment of an MSP.
• Enjoys helping people and making complex technology simple.
• Has a strong technical foundation but also values exceptional customer service.
• Wants to be part of a growing company where your contributions truly matter.

What You'll Do

As anIT Support Technician, you'll be the first line of defense for our clients, handling everything from basic troubleshooting to advanced technical support. You'll work with end users, business owners, and internal teams to deliver an exceptional IT support experience.

Core Responsibilities

• Provide live technical support and troubleshooting to end users.
• Deliver a high-quality support experience, ensuring issues are resolved efficiently and effectively.
• Educate and train users on best practices for security, software, and new technology.

Technical Troubleshooting & Resolution

• Support Windows, macOS, iPhone, iPad, and business applications.
• Manage user accounts, permissions, and security settings.
• Assist with end-user onboarding and offboarding, including system setup and training.
• Perform basic networking tasks, including configuring workstations, printers, and VoIP systems.

Field Work & On-Site Support

• Install, configure, and troubleshoot IT hardware (desktops, laptops, servers, printers).
• Perform physical wiring, racking, and network equipment installations.
• Conduct on-site client visits to provide direct IT support and solutions.

Ticket Management & Documentation

• Manage and resolve support tickets quickly and efficiently.
• Escalate complex issues to senior engineers when necessary.
• Document resolutions, procedures, and best practices in our knowledge base.

What YouBring to the Table

• 1-3+ years of IT support experience (MSP experience strongly preferred).
• Strong knowledge of Windows/macOS, Active Directory, M365, and basic networking.
• Ability to troubleshoot hardware, software, and networking issues.
• Excellent communication skills – you know how to explain technology in simple terms.
• Organized and detail-oriented – documentation is second nature to you.
• Passion for helping others and delivering outstanding customer experiences.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.

Certifications are not requiredbut are a plus (CompTIA A+, Network+, Microsoft Certs, etc.).

Details

Job Type:

• Full-time

Pay:

• $45,000.00 - $65,000.00 per year
• 401(k)
• Paid holidays
• Paid time off

Schedule:

• Monday to Friday

Ability to Commute:

• Harwinton, CT 06791(Required)

Work Location:

What We Offer

• Growth-Focused:We’re expanding, and we want team members who are excited to grow with us.
• Innovation-Driven:We stay ahead of the curve and embrace cutting-edge technology.
• Supportive Team Culture:We value our employees, invest in training, and encourage work-life balance.
• Real Impact:You’re not just a number here—your work makes a direct impact on our clients and our company.