Information Technology Support Technician

Premier Staffing Partners; Knoxville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking an IT Support Technician for a contract-to-hire position. This entry-level role is perfect for recent graduates eager to start their career in Information Technology. The technician will provide exceptional technical support to end users, addressing hardware, software, and peripheral issues remotely. Responsibilities include diagnosing and resolving complex issues, maintaining high customer service standards, and supporting various platforms. Ideal candidates will have an Associate's degree or relevant experience, along with strong communication and problem-solving skills.

Qualifications

• Preferred certifications: A+ Computer, Network+.
• Basic knowledge of TCP/IP, DNS, and DHCP.
• Phone support experience is a plus.

Responsibilities

• Provide technical support to end users via phone, remote access, or messaging applications.
• Use problem-solving skills to diagnose, evaluate, and resolve complex issues.
• Support multiple platforms including desktops, laptops, and mobile devices.

Skills

Customer Service

Communication

Problem Solving

Education

Associate's degree in Information Technology

Tools

Windows

Mac

Active Directory

MS Office

Job description

Job Title: IT Support Technician

Type: W2 contract, open-ended with potential for hire

Schedule: 2nd shift and weekends

Job Description

An exciting contract-to-hire opportunity for a recent college graduate eager to start a career in Information Technology. The IT Support Technician will provide exceptional technical support to end users, addressing issues related to hardware, software, and peripherals. Support will be delivered remotely via phone, email, and messaging applications, including responding to, documenting, and resolving service tickets promptly.

Responsibilities

1. Provide technical support to end users via phone, remote access, or messaging applications.
2. Use problem-solving skills to diagnose, evaluate, and resolve complex issues or escalate them as needed.
3. Support multiple platforms including desktops, laptops, POS systems, mobile devices, proprietary software, and basic networking equipment.
4. Support Windows, Microsoft, and Active Directory environments.
5. Maintain high customer service standards and adhere to service management principles.

Qualifications

• Associate's degree in Information Technology or a related field, or relevant experience/internship.
• Preferred certifications: A+ Computer, Network+.
• Experience with Windows and Mac operating systems.
• Phone support experience is a plus.
• Basic knowledge of TCP/IP, DNS, and DHCP.
• Experience with MS Office and Active Directory is preferred.
• Excellent customer service and communication skills.
• High sense of urgency and a proactive attitude.

Additional Information

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting