Motorola Solutions is hiring : Mobile Video Field Support Technician in New Orle

Motorola Solutions; New Orleans (LA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a self-starting Field Service Technician to enhance customer satisfaction and drive service success. This remote position involves coordinating with various teams and troubleshooting technical issues while providing high-level training. The ideal candidate will have a strong background in electronics and excellent customer service skills, with a willingness to travel within the region.

Benefits

401K with match

Paid holidays and time off

Employee stock purchase plan

Paid parental and family leave

Qualifications

• Minimum 5 years in Electronics Technician or IT roles.
• Experience with hardware/software troubleshooting.
• Willingness to travel extensively.

Responsibilities

• Coordinate between teams and troubleshoot system failures.
• Provide training to administrators and end-users.
• Produce detailed service reports with customer approval.

Skills

Customer Service

Communication

Project Management

Troubleshooting

Tools

Windows

TCP/IP

Wi-Fi

Job description

Company Overview : At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises, enabling coordination for safer communities, schools, hospitals, and businesses.

Department Overview : Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role; while there is no immediate opening, we want to build relationships with prospective candidates. If your background matches our requirements, we'll follow up for an exploratory conversation.

Job Description

We are seeking a self-starting Field Service Technician to deliver excellent customer service. The goal is to drive service success that enhances customer satisfaction, maximizes retention, and increases profitability.

The Technical Customer Experience Manager will oversee the following responsibilities :

• Coordinate between Customer Experience, Sales, Systems Integration, CMSO, and the Product Group to meet customer needs.
• Serve as a key contact during deployment and post-deployment phases.

Scope of Responsibilities

• Assist with coordination among teams and troubleshoot system failures related to hardware, network, or software issues.
• Diagnose technical problems and determine solutions.
• Provide high-level training to administrators and end-users on product and system configuration.
• Supervise third-party installers of mobile video devices like BWC and ICV.
• Facilitate communication of technical issues and resolutions.
• Assist in deployment configurations and support handoff.
• Produce detailed service reports with customer approval.
• Follow all procedures and protocols.
• Share information across technical teams and build positive customer relationships.
• Identify systemic issues and collaborate on process improvements.

Qualifications

• Minimum 5 years in Electronics Technician, System Technologist, System Manager, Field Service, or IT roles.
• Experience with Windows, networking, TCP / IP, Wi-Fi, IP device configuration, and troubleshooting hardware / software.
• Law Enforcement environment experience is a plus.
• Excellent customer service and communication skills.
• Ability to train and demonstrate hardware / software capabilities.
• Project management experience for installations.
• Willingness to travel extensively within the region.
• Ability to develop cross-organizational relationships and work in a matrix environment.

This role requires working in high-security areas under CJIS Security Policy and passing a background check.

Location & Travel

Remote position with in-region travel (25-50%).

• 401K with match
• Paid holidays and time off
• Employee stock purchase plan
• Paid parental and family leave

Equal Opportunity Statement

Motorola Solutions is an equal opportunity employer committed to inclusive hiring. We welcome candidates with disabilities and provide accommodations upon request.

J-18808-Ljbffr

Create a job alert for this search