Information Technology Support Technician

Motion Recruitment; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance - Four plans

Dental and Orthodontia Benefits

Health Savings Account (HSA)

Health and Dependent Care FSA

Voluntary Life Insurance

Long-Term Disability Insurance

Short-Term Disability Insurance

Hospital Indemnity Insurance

401(k) Retirement Plan

Legal and Identity Protection Plans

529 College Savings Plan

Job summary

Motion Recruitment is seeking an IT Support Technician for a contract-to-hire role in the Greater Houston Area. The position provides first-level technical support in a fast-paced enterprise IT environment, handling hardware/software issues and end-user assistance.

Responsibilities include configuring desktops, printers, and peripherals; assisting with account setup and password resets; and documenting steps in the ticketing system while escalating more complex problems to senior teams as

Qualifications

• 0-2 years IT support or help desk experience.
• Associate's degree or technical certification preferred.
• Basic knowledge of Windows OS, Microsoft Office, and hardware.
• Strong troubleshooting and communication skills.
• Customer-focused mindset with a willingness to learn and grow.
• Ability to work a 2nd shift.
• Authorization to work in the United States.

Responsibilities

• Provide first-level technical support for hardware, software, and basic network issues.
• Respond to and resolve end-user support requests promptly.
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
• Assist with user accounts and password resets.
• Document support requests and resolutions in the ticketing system.
• Escalate complex issues to senior teams as needed.
• Deliver excellent customer service to users across the organization.

Skills

IT support experience

Windows operating systems

Microsoft Office

Hardware troubleshooting

Troubleshooting

Communication skills

Customer-focused mindset

2nd shift

A US work authorization

Education

Associate's degree or technical certification

Job description

Location: Greater Houston Area

Shift: 2nd Shift

Employment Type: Contract-to-Hire

Our client, a global biotechnology company dedicated to advancing innovative therapies through cutting-edge research and technology, is seeking an IT Support Technician to join their growing IT team and provide first-level technical support in a fast-paced enterprise environment.

This contract-to-hire opportunity is ideal for someone looking to launch or grow their IT career while gaining hands-on experience supporting end users, troubleshooting hardware and software issues, and working alongside experienced technology professionals.

Responsibilities

• Provide first-level technical support for hardware, software, and basic network-related issues.
• Respond to and resolve end-user support requests in a timely and professional manner.
• Install, configure, and troubleshoot desktop and laptop computers, printers, and peripheral devices.
• Assist with user account setup, password resets, and other basic system administration tasks.
• Document support requests, troubleshooting steps, and resolutions within the ticketing system.
• Escalate complex technical issues to senior support teams as needed.
• Deliver exceptional customer service while supporting users across the organization.

Qualifications

• 0-2 years of IT support, Help Desk, Desktop Support, or technical customer service experience.
• Associate's degree, technical certification, or equivalent hands-on experience preferred.
• Basic knowledge of Windows operating systems, Microsoft Office, and computer hardware.
• Strong troubleshooting and problem-solving skills.Excellent communication and interpersonal skills.
• Customer-focused mindset with a willingness to learn and grow.
• Ability to work a 2nd shift schedule.
• Authorization to work in the United States.

Why Apply?

• Contract-to-hire opportunity with long-term career potential.
• Gain hands-on experience in an enterprise IT environment.
• Join a collaborative team supporting a global leader in the biotechnology industry.
• Build technical skills while working with modern technologies and experienced IT professionals.

• Medical Insurance - Four plans to choose from for you and your family
• Dental and Orthodontia Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts (FSA)
• Voluntary Life Insurance, Long-Term and Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) Retirement Plan
• Legal and Identity Protection Plans
• 529 College Savings Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying; no sponsorship is currently available. Employment is contingent upon successful completion of a pre-employment screening.

Accommodation will be provided throughout the hiring process as required under MRP's Employment Accommodation Policy. Applicants are encouraged to make accommodation needs known in advance.