Information Technology Support Technician

Harbor IT; Denver (CO); On-site; USD 70,000 - 80,000; Full time

Job summary

Harbor IT is looking for a proactive and detail-oriented Internal IT Support Specialist in Denver. This role involves supporting internal staff through computer provisioning, desktop support, and light system administration, ensuring a customer-first approach is maintained in all tasks. With a focus on IT and cybersecurity services, this position offers a collaborative workplace aimed at enhancing operational efficiency.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 3+ years of relevant IT support experience required.
• Hands-on technician with excellent troubleshooting skills.
• Proactive and detail-oriented mindset.

Responsibilities

• Reimage and configure computers for staff deployment.
• Support new hire onboarding, including account setup.
• Provide day-to-day desktop support for Windows environments.

Skills

Troubleshooting skills

Customer service

Microsoft Office 365

Light server support

Education

Bachelor’s degree in Information Technology

Tools

SentinelOne

Threat Locker

N-able

DUO

Job description

This range is provided by Harbor IT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

Direct message the job poster from Harbor IT

Talent Acquisition Manager Experienced in: Private Equity/Fortune 500/Start Up/Cyber Security/Managed Services/Network Management & Design/ C…

Harbor IT delivers a comprehensive range of IT and cybersecurity services through a streamlined one-stop-shop model. This integrated approach simplifies communication, enabling clients to coordinate with a single provider, thereby minimizing complexity and reducing breakdowns in communication.

Our key services include:

• Comprehensive IT Managed Services

By keeping these services under one umbrella, we enhance cost efficiency, ensuring significant savings compared to managing multiple vendors. Our expert team guarantees consistent service quality and reliability across all solutions, and our single-source model accelerates decision-making and implementation for quicker project completion. Serving a diverse array of client verticals, we provide tailored solutions that cater to the unique needs of each industry.

Job Title: Internal IT Support Specialist

Job Description:

We are seeking a proactive and detail-oriented Internal IT Support Specialist to join our internal IT team. This role focuses on supporting internal staff by reimaging and provisioning computers, facilitating new hire onboarding, providing desktop support, and performing light system administration duties. The ideal candidate is a hands-on technician with excellent troubleshooting skills and a customer-first mindset.

Key Responsibilities:

• Prepare, reimage, and configure computers for deployment to staff, ensuring hardware and software readiness.
• Support the new hire onboarding process, including account setup, hardware provisioning, and IT orientation.
• Provide day-to-day desktop support for Windows 10/11 environments including troubleshooting hardware, software, and network issues.
• Manage user accounts and access through Microsoft Office 365, Azure AD, and Intune.
• Perform light systems administration duties, including basic server maintenance, patching, backups, and troubleshooting.
• Maintain documentation related to IT procedures, system configurations, and onboarding/offboarding processes.
• Collaborate with other IT team members to ensure timely resolution of help desk tickets and adherence to internal SLAs.
• Assist in maintaining internal network hardware, peripherals, and connectivity as needed.
• Utilize and support tools such as SentinelOne, Threat Locker, N-able, and DUO for endpoint management and security.
• Maintain a security-conscious approach to all tasks and follow company security policies.
• Stay current with evolving IT technologies and best practices.

Preferred Skills and Experience:

• Proficiency with Microsoft Office 365, Intune, and Azure Active Directory.
• Strong troubleshooting skills with Windows 10/11 and common enterprise software.
• Experience with Active Directory Group Policy Objects (GPOs) and light server support.
• Familiarity with tools such as SentinelOne, Threat Locker, DUO, and N-able.
• Prior experience in IT support, desktop support, or system administration roles.
• Excellent customer service and communication skills.
• MSP or consulting experience is a plus but not required.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Information Systems, or a related field preferred.
• 3+ years of relevant IT support experience, ideally in an internal IT or corporate environment.
• Flexible and willing to occasionally perform after-hours work as needed for maintenance or onboarding tasks.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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