MSP L3 Remote Desktop Support Technician

Ledgent Technology; San Jose (CA); Remote; USD 75,000; Full time

Job summary

Ledgent Technology is seeking a Remote Tier 3 Helpdesk Support Technician with strong MSP experience. This role involves troubleshooting network components, managing escalation tickets, and providing exceptional client service. Ideal candidates should have 3-5 years of remote support experience and relevant certifications.

Qualifications

• 3-5 years of experience in Remote Desktop support with MSP.
• One year experience as an escalation technician.
• Strong knowledge of network components and troubleshooting.

Responsibilities

• Maintain Service Desk Team KPIs for ticket closure.
• Resolve escalation tickets effectively and efficiently.
• Troubleshoot servers, switches, and network infrastructure.

Skills

Remote Desktop Experience

Escalation Resolution

Documentation Skills

Client Service

Root Cause Analysis

Education

COMPTIA A+ Certification

Network+ Certification

Tools

RMM Tools (Datto, Huntress)

ConnectWise

Network Infrastructure (Sonicwall, Fortigate)

Job description

I am reaching out today because we are looking to hire a Remote Tier 3 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity.

Here is a brief summary of the Job Description :

Location : 100% Remote

3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician

Salary : $75k per year

• Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
• Effective resolution of escalation tickets - Root Cause Analysis
• Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
• Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.
• Good Knowledge of RMM tools - Datto and Huntress
• Familiar with ConnectWise, RMM
• Windows 10 / 11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
• Strong documentation skills and providing exceptional service to clients

If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you.

Best,

Desired Skills and Experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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