Splunk Support Technician (Remote-Continental Time Zone)

Presidio; Houston (TX); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading technology solutions company offers an exciting opportunity for a client-facing technical advisor specializing in the Splunk platform. This role involves resolving technical issues, creating training materials, and building strong client relationships. Candidates will benefit from a collaborative work culture, competitive benefits package, and the potential for career advancement through a comprehensive Splunk Technical Engineering Development program.

Benefits

Career advancement through 2-year program

Remote work flexibility

Competitive benefits package including health and retirement plans

Qualifications

• Minimum 1 year service desk experience in metrics-driven environment.
• Experience in customer-facing role, ideally technical.
• Familiarity with Splunk and ability to learn quickly.

Responsibilities

• Serve as a technical advisor, guiding clients on Splunk platform adoption.
• Resolve technical issues to ensure client satisfaction.
• Create training resources for clients.

Skills

Service desk experience

Customer-facing work experience

Splunk platform concepts

Command line interface

Linux commands

Bash scripting

PowerShell scripting

Python scripting

Education

Bachelor’s degree or equivalent

Tools

JIRA

ServiceNOW

Job description

Employer Industry: Technology Solutions and Services

Why consider this job opportunity:
- Opportunity for career advancement through a 2-year Splunk Technical Engineering Development program
- Remote work flexibility preferred for candidates in the continental U.S.
- Collaborative and innovative work culture that encourages teamwork and creativity
- Chance to work with cutting-edge technology in AI-driven analytics and cloud solutions
- Competitive benefits package including health, dental, and retirement plans

What to Expect (Job Responsibilities):
- Serve as a trusted technical advisor to clients, guiding them through the adoption of the Splunk platform
- Resolve technical issues to ensure positive business outcomes and client satisfaction
- Create knowledge base materials and training resources for clients to enhance their Splunk experience
- Build and maintain strong relationships with clients, providing tailored roadmaps for success
- Communicate effectively with clients and internal teams regarding project status and client needs

What is Required (Qualifications):
- Minimum of 1 year of service desk experience handling service tickets in a metrics-driven environment
- At least 1 year of customer-facing work experience in a professional, ideally technical, environment
- Familiarity with Splunk platform concepts and ability to learn quickly
- Experience with command line interface and common Linux commands
- Knowledge of automation scripting languages such as Bash, PowerShell, or Python

How to Stand Out (Preferred Qualifications):
- Bachelor’s degree or equivalent military experience, certifications, or trade school education
- Experience working in JIRA, ServiceNOW, or within an Agile team structure
- Previous experience in client management and technical consulting
- Understanding of network diagnostics and cybersecurity principles
- Familiarity with Splunk performance tuning and data onboarding processes

#TechnologySolutions #Splunk #RemoteWork #CareerDevelopment #AIAnalytics

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