Information Technology Support Technician

BuzzClan; Columbia (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

BuzzClan in Columbia, SC seeks an entry-level IT Support Technician to assist students and staff with hardware, software, and network issues, focusing on friendly, patient service.

You will troubleshoot common problems, document steps, and escalate complex issues to senior staff when needed, while learning new technologies and procedures.

The role emphasizes teamwork and clear communication with nontechnical users, supporting Windows environments and standard productivity tools.

Qualifications

• High school diploma or equivalent with basic knowledge of computers and technology.
• Basic knowledge of computer hardware, software, operating systems, and peripherals.
• Familiarity with Windows environments.

Skills

Customer service

Communication

Troubleshooting

Learning agility

Interpersonal skills

Education

High school diploma or equivalent

Associate degree or IT certification (preferred)

Tools

Windows 10/11

macOS

Microsoft 365

Basic networking

Active Directory

Jamf

Classroom/audiovisual tech

Microsoft Teams/Zoom

Job description

High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users.

• Basic knowledge of computer hardware, software, operating systems, and peripherals.
• Ability to troubleshoot common computer and technology problems.

Familiarity with Windows environments

Preferred Qualifications:

Associate degree or technical certification in information technology, computer science, information systems, or a related field.

Familiarity with one or more of the following is helpful:

• Windows 10/11
• macOS
• Microsoft 365
• Basic networking concepts
• Active Directory
• Jamf
• Classroom or audiovisual technology
• Microsoft Teams, Zoom, or similar conferencing technologies

Additional Knowledge, Skills & Abilities:

• Ability to learn new technologies, systems, and procedures.
• Ability to follow technical instructions and established procedures.
• Ability to recognize when an issue should be escalated to more experienced IT staff.
• Strong customer-service and interpersonal skills.
• Ability to communicate effectively with technical and nontechnical users.