Information Technology Support Staff (PT)

Roanoke--chowan-Community-College; Ahoskie (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Roanoke-Chowan Community College is seeking an Information Technology Support Staff member to provide technical assistance and support to faculty, staff, and students. The role focuses on ensuring reliable hardware and software operation across College computers and help desk requests.

The ideal candidate will have strong problem-solving skills, excellent customer service, and the ability to document processes. An associate degree in Computer Science or Information Technology is required.

Qualifications

• Associate degree in Computer Science, Information Technology, or related field.
• Ability to assist users with hardware and software issues.
• Strong oral and written communication.
• Maintain confidentiality of student records and information.

Responsibilities

• Respond to technical support inquiries via phone, email, or in person.
• Assist users with hardware and software issues, troubleshooting problems to resolution.
• Install, configure, and upgrade computer systems and software as needed.
• Perform routine maintenance tasks on systems to ensure optimal performance.
• Provide basic training to users on new technologies or software applications.
• Document technical processes, procedures, and inventory accurately.
• Coordinate closely with the Director of Information Systems.
• Assisting with network administration tasks.
• Other essential duties may be assigned, consistent with the general scope of the position.

Job description

RESPONSIBILITIES

The Information Technology Support Staff provided technical assistance and support to our organization's employees and ensuring the smooth operation of our information technology systems. The ideal candidate should have a strong interest in technology, excellent problem-solving skills, and a commitment to delivering exceptional customer service. This position offers an excellent opportunity to gain hands‑on experience in the IT field. The Information Technology Specialist is accountable for assuring the effective functioning of hardware and software in support of all College owned computers, workstations, and help desk requests through effective performance in these essential functional areas:

• Respond to technical support inquiries via phone, email, or in person.

• Assist users with hardware and software issues, troubleshooting problems to resolution.
• Install, configure, and upgrade computer systems and software as needed.
• Perform routine maintenance tasks on systems to ensure optimal performance.
• Provide basic training to users on new technologies or software applications.
• Document technical processes, procedures, and inventory accurately.
• Coordinate closely with the Director of Information Systems.
• Assisting with network administration tasks.
• Other essential duties may be assigned, consistent with the general scope of the position.

COMPETENCIES

Demonstrated base knowledge and abilities in the following areas are required: (1) Application of computer hardware and software systems in an instructional and learning environment; (2) Interacting favorably with faculty, administrators, staff, students and public; (3) Strong oral and written communication; (4) Maintain complete confidentiality of student records and other materials or information of a confidential nature.Associate degree from an accredited an accredited college or university in Computer Science, Information Technology, or any other related field and/or related field.