Information Technology Support Specialist I/II/III

Sutter County Human Resources; Yuba City (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Sutter County Department of General Services is recruiting Information Technology Support Specialists I–III to join their IT team, with opportunities to advance through the specialist levels and support county departments across a range of hardware and software needs.

These roles involve analyzing and resolving computer problems, installing hardware and software, and guiding users in county/state systems, with II/III levels offering increasing independence and potential leadership

Qualifications

• Essential Duties require the following physical skills and work requirements.
• Prolonged sitting and computer use; requires dexterity to operate standard office equipment.
• Ability to communicate effectively with staff and users.

Responsibilities

• I. Analyze, investigate and resolve computer-related problems; install hardware and software; improve and modify systems; provide training on departmental programs.
• II. Provide technical automation support to county departments; configure, install, analyze and maintain automation hardware/software; train and advise users.
• III. Provide full professional IT support; independently install/configure hardware/software; trains customers and may lead lower-level staff.

Job description

Sutter County Department of General Services is currently recruiting for multiple Information Technology Support Specialists I/II/III to join their team.

Job Summary

The Information Technology Support Specialist I

Under general supervision, to analyze, investigate and resolve computer-related problems on a departmental level; install hardware and software; improve and modify systems; provide training and instruction on specific departmental programs and procedures; coordinate and facilitate the use of county and state systems and programs.

The Information Technology Support Specialist II

Under general supervision, provides or assists in providing technical automation support to County departments in selection, configuration, installation, analysis and maintenance of automation hardware and software; may train and advise users in the use of personal computer equipment and programs; and provides support for personal computer users.

The Information Technology Support Specialist III

Under direction, provides technical automation support to County departments in selection, configuration, installation, analysis and maintenance of automation hardware and software; trains and advises customers in the use of personal computer equipment and programs; and provides support for personal computer users.

Class Characteristics

The Information Technology Support Specialist I

is a journey level sup-professional classification. Incumbents are required to apply knowledge of relevant department, county and state programs and systems, computer hardware equipment and software applications. The Information Technology Support Specialist I provides functional direction and training to a variety of department staff relating to information system functions of the specific department programs and procedures. This is the first level classification in the IT Support Specialist series performing sub-professional duties and responsibilities at the departmental level.

The Information Technology Support Specialist II

is the first professional-level classification in the Information Technology Support Specialist series. Incumbents in this class assist in performing and perform a broad range of personal computer support duties requiring specialized knowledge, skills and abilities. Incumbents in this class work under general supervision with some independence exercising judgment and initiative. Positions at this level receive instruction, direction and/or assistance as necessary. This classification is distinguished from the next lower level classification of IT Support Specialist I in the broader, county-wide professional level duties and responsibilities, but does not function at the full journey level of the professional level IT Support Specialist III.

The Information Technology Support Specialist III

is the full journey-level classification in the Information Technology Support Specialist series performing the full range of professional-level personal computer support duties requiring highly specialized knowledge, skills and abilities. Incumbents in this class work independently and exercise judgment and initiative, receiving only occasional instruction or assistance as new or unusual situations arise. Work is judged on overall results with latitude in determining work methods and assignment requirements. Incumbent may provide training and serve as a lead worker for the lower-level classifications of Information Technology Support Specialist I and II.

The eligible list established from this recruitment may be used to fill any future opening(s), including Part-Time and Extra Help, in this class for up to six months.

Essential Duties require the following physical skills and work requirements: Requires the ability to maintain mental capacity which allows the capability of exercising sound judgment and rational thinking under varied circumstances; ability to see; ability to hear and communicate orally; exert a small amount of physical effort in sedentary to light work involving moving from one area of the office to another; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as data entry or use of other office equipment or supplies; occasionally requires sufficient strength and coordination for lifting, pushing, pulling, and/or carrying the weight of computer equipment; dexterity to climb or crawl necessary to install cable in areas of close tolerance; ability to operate a motor vehicle; involves extensive VDT exposure.

All Sutter County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to perform certain emergency services at the direction of the department and/or County.

This classification may require a valid California driver’s license.

The recruitment process for this position includes completing an application and participating in oral interview(s). Please notify the Human Resources Department prior to the final filing date for this position if you believe you have a disability, which would make it difficult to participate in any portion of the recruitment process and would require reasonable accommodation. Sutter County reserves the right to require medical documentation concerning the need for accommodation. Offers of employment are contingent upon investigation of employment history, references, drug testing, medical review/exam and fingerprinting in addition to other appropriate requirements of the position.

NOTE: Sutter County utilizes E-Verify to confirm the eligibility of employees to work in the United States.

The County of Sutter is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodation to qualified individuals with disabilities. Sutter County encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer.