Technology System Specialist I

County of Marin; San Rafael (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

County of Marin’s Health & Human Services Department seeks a Technology Systems Specialist I to deliver desktop and application support for end users, ensure secure devices, and assist in deploying CA health care applications.

The role requires onsite work across HHS locations, travel between sites, and strong customer service skills. Experience in public sector health IT is a plus; Live Scan background checks apply.

Qualifications

• Provide desktop and application support to end users of all knowledge levels.
• Experience in public sector health care environment and/or healthcare operations is preferred.
• Ability to triage and manage support calls with minimal supervision.
• Knowledge of CA health care applications (e.g., CWS/CMS, MEDS, C-IV) is desirable.

Responsibilities

• Provide desktop and application support to end users across departments.
• Install, configure, and maintain hardware and software for desktops and mobile devices.
• Manage end-user accounts, security policies, and device encryption.
• Coordinate with vendors and internal teams on system upgrades and relocations.

Skills

End-user support

Public sector experience

Customer service

Education

Two-year college training in computer science

Tools

Office 365

Office 2016

Outlook

Active Directory

Anti-Virus

Network shares

Exchange

Drive encryption

Outlook mobile

Cisco AnyConnect

Cisco AMP

Job description

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website. Read on to find out more about this opportunity.

DEPARTMENT OF HEALTH & HUMAN SERVICES

At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

The Technology Systems Specialist I (TSS I) is part of the Health and Human Services Departments’ (HHS) Technical Services Team. The TSS I reports to the HHS Technology Systems Coordinator and is led and supported by Technology Systems Specialist IIIs who are on the team. The TSS I provides technical support to end-users on general application software as well as specific departmental systems and equipment. The TSS I also provides professional level support including the development, installation of hardware (includes computer and mobile devices) support and maintenance of hardware and software systems and agency/departmental networks. The TSS I performs hardware refreshes swapping hardware equipment including desktops, laptops, docks, monitors, printers, etc. at workstations. The TSS I is responsible for managing the expectation of clients, following-up with clients after a problem is resolved, and tracking and documenting problem resolutions for future use. The TSS I assists in the configuration, installation, and maintenance of data/information systems, and in the development of technical initiatives of moderate scale for departmental applications. The TSS I oversees the technical and physical aspect of employee and/or department relocation. In addition, the TSS I works with TSS II’s and TSS III’s (lead), HHS staff and vendors on state applications, including but not limited to CWS/CMS, MEDS, C-IV, OPG, CICS, CalSaws.

The Department of Health and Human Services has one (1) full-time, regular hire position (1.0 FTE – 75.0 hours biweekly) available.

This position is a fully onsite position – remote work is not an option. This position will also require traveling between our multiple HHS locations.

OUR HIGHLY QUALIFIED CANDIDATE

Our highly qualified candidate has demonstrated ability to provide desktop and application support to end users of all knowledge levels, while delivering exceptional customer service. They have experience working in a public sector health care environment and/or general healthcare operations. The candidate also has the ability to manage and triage support calls with minimal supervision. They are knowledgeable of and/or has experience with the State of CA’s health care applications and the following applications: Microsoft Office 365, Office 2016, Outlook, Outlook Calendar in an Enterprise environment, Active Directory, Anti-Virus, Network Shares (Scanning, Printing and File), Exchange, Email Encryption, Drive Encryption, Outlook for Mobile Devices (including smartphones and tablets) and mobile security products (such as ITune, Cisco AnyConnect, Cisco Amp).

Knowledge in configuring and deploying mobile devices (cell phones and tablets), is ideal.

Our highly qualified candidate is also organized, self-motivated and able to work both independently and as part of a team. They must be flexible in traveling between our multiple HHS locations. The candidate possesses strong written and oral communication skills, interpersonal skills and has experience working with diverse clients. In addition, our highly qualified candidate has knowledge and understanding of the complexities of county government culture. Experience working in a health care operations environment in an information technology capacity and awareness of HIPAA/PHI/PII, and/or mobile and cloud-based applications/technologies, is highly desirable.

QUALIFICATIONS

Knowledge of:

• Techniques, equipment and diagnostic software used in the assembly, troubleshooting and repair of personal computers.
• Standard desktop software.
• Network and desktop operating systems.
• Desktop software integration.
• Internet protocols and services such as WWW, FTP, NNTP, DNS, SMTP or others.
• Programming languages for the personal computer such as Access, Visual Basic or others.
• Techniques for explaining technical concepts to non-technical users.

Ability to:

• Assemble, install, configure, repair and maintain computer hardware, peripherals and components.
• Diagnose and resolve software application problems for desktops and networks and interface systems.
• Install, configure, modify and maintain applicable operating systems, applications, networks, and specialized software.
• Provide training, assist users in problem resolution and explain system and application use.
• Analyze plans, processes or programs and provide verification and reconciliation of specialized departmental systems, computer programs or system processes.
• Maintain current technical knowledge of the field including learning new and existing software, applications, databases and hardware through formal, informal and on-the-job training and self study.
• Organize own work, setting priorities and meeting critical deadlines.
  Establish and maintain effective working relationships with those contacted in the course of the work.

MINIMUM QUALIFICATIONS

Any two-year combination of recent professional experience and relevant computer science coursework that demonstrates the necessary knowledge and abilities. A typical way of achieving these requirements would be completion of two years of college level or technical training in computer science or a closely related field.

For any questions concerning this position announcement, please contact at Sarah Githens at [e-mail].

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.

Testing and Eligible List:

Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.

Live Scan (Special Requirements):

Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice Live Scan background check prior to appointment.

Disaster Service Workers:

All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity Employer:

If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095.