Information Technology Support Specialist

GTN Solutions; West Hollywood (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

GTN Solutions in West Hollywood, CA is seeking an IT support specialist to enroll, configure, and manage endpoint devices using Intune or Workspace ONE. You will enforce security policies and perform remote data wipes for lost devices, and troubleshoot hardware, OS, and app connectivity.

1 to 3+ years in IT support or endpoint administration is expected, along with familiarity with major mobile OS and cloud admin consoles.

Qualifications

• Experience enrolling and managing endpoint devices.
• Proficiency with mobile OS and cloud admin consoles.
• Strong troubleshooting and customer service abilities.

Responsibilities

• Enroll, configure, and manage endpoint devices using Intune or Workspace ONE.
• Enforce security policies and perform remote data wipes.
• Troubleshoot hardware, OS, and application connectivity issues.
• Deploy automated software updates and app packages.

Skills

Endpoint device administration

Troubleshooting

Customer service

Tools

Microsoft Intune

VMware Workspace ONE

Job description

• Enroll, configure, and manage endpoint devices using platforms like Microsoft Intune or VMware Workspace ONE.
• Enforce corporate security policies, compliance rules, and remote data wipes for lost devices.
• Troubleshoot hardware, OS (iOS, Android, Windows), and application connectivity issues.
• Deploy automated software updates and app packages.

Key Requirements:

• 1 to 3+ years in IT support or endpoint device administration.
• Familiarity with major mobile operating systems and cloud admin consoles.
• Strong troubleshooting and customer service skills.