Information Technology Support Specialist

Brightwing; Troy (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with company match

Paid time off and holidays

Job summary

Brightwing is seeking an IT Support Specialist to join our Troy, MI team. You will provide end-user support, diagnose hardware and software issues, and help maintain IT systems in a fully onsite role.

You will work with a small team to resolve tickets, manage user access, and assist with IT projects while staying compliant with company policies.

Qualifications

• For IT support, an associate degree or higher in IT/CS or related field.
• 0-2+ years of IT support experience or similar role.
• Proficiency with Windows and Mac operating systems.
• Experience with Active Directory and Office 365.
• Understanding of TCP/IP, DNS, DHCP networking basics.
• Knowledge of IT security practices and antivirus solutions.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Relevant IT certifications (CompTIA A+, Network+, Microsoft) are a plus.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Monitor and maintain IT infrastructure, including servers, networks, and peripherals.
• Manage user accounts and access permissions.
• Document support activities and resolutions in a ticketing system.
• Assist with IT projects and system upgrades.
• Ensure compliance with company IT policies and procedures.

Skills

Windows & Mac

Active Directory

Office 365

TCP/IP DNS DHCP

IT security & antivirus

Problem solving

Teamwork & independence

Certifications

Education

Associate degree in IT or CS

Tools

Active Directory

Office 365

Ticketing system

Job description

Help Desk Support in a team of two supporting around 120 users. This is fully onsite position. Looking for someone willing to learn and progress over time.

Would you be interested in learning more?

We are seeking a skilled IT Support Specialist to join our team in Troy, Michigan. The ideal candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of IT systems.

Key Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Monitor and maintain IT infrastructure, including servers, networks, and peripherals.
• Manage user accounts and access permissions.
• Document support activities and resolutions in a ticketing system.
• Assist with IT projects and system upgrades.
• Ensure compliance with company IT policies and procedures.

Required Skills

• Proficiency in Windows and Mac operating systems.
• Experience with Active Directory and Office 365.
• Knowledge of network protocols and troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with IT security practices and antivirus solutions.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Relevant IT certifications (CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field.
• 0-2+ years of experience in IT support or a similar role.
• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays