Information Technology Support Specialist

Capstone IT Services; Town of Florida (NY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare coverage for employee

Relocation funds available

Career progression support

Defined career path

Certification support

Mileage reimbursement

Job summary

Capstone IT Services is seeking a dedicated IT Help Desk professional to join our team in the Palm Beach Gardens area. You will handle a broad range of hardware and software issues, document with ConnectWise, and ensure timely resolutions for our clients.

You will set up Microsoft 365 accounts, upgrade RAM, install SSDs, and tackle viruses while maintaining strong customer service and clear communications. A hybrid work arrangement is available, with some remote days allowed.

Qualifications

• Minimum two years in an IT support role covering Help Desk and Desktop responsibilities for a wide range of hardware and software issues.
• Excellent customer service skills, including spoken and written communications.
• Strong logic, analytical, troubleshooting, and resolution skills in these areas: Office 2013+, firewall and router traffic.

Responsibilities

• Provide first-line IT support to clients, ensuring peace of mind and steady service delivery across a variety of software and hardware issues.
• Handle tickets via ConnectWise, document communications, and manage daily workflows in a fast-moving environment.
• Set up user accounts and services (e.g., Microsoft 365), upgrade hardware, and address security threats; contribute to a smooth onboarding for new clients.

Skills

IT Support

Help Desk

Desktop Support

Customer Service

Troubleshooting

Office 365

Azure

Networking Basics

Cybersecurity

Tools

ConnectWise

Job description

Become a superhero to businesses on the Treasure Coast and The Palm Beaches

What’s in it for you?

• You’ll be paid well ($18 - $24/hr), treated as a valuable part of our operation, rewarded for your contributions, appreciated for your abilities, and encouraged toward realizing your hidden potential.
• Not only will you be paid for every hour you put in, but you'll be given a defined path to advancement with compensation increases in line with your performance.
• We will work to provide you the knowledge transfer and support to learn new business processes. You'll also build relationships with our customers that will ensure a smooth transition to our team and long-term success.
• And once you own the role, you'll have the autonomy to work from home at least one day per week.

You see, around here we don't just talk about "Work/Life Balance." We live it.

Here’s A Few Things You’ll Like

• 100% Healthcare coverage for employee
• Relocation funds available for the right candidate
• Culture that promotes teamwork and accountability
• A defined career path and the full support you need to realize it
• Financial support for professional certifications
• Mileage reimbursement/fuel allowance

Here's A Few Things You Won’t Miss

• Being micro-managed
• Unrealistic expectations
• Being overworked, used up and burned out

Responsibilities

Join us as the first line of critical support that keeps our clients up and running, giving them peace of mind, and a level of service that ensures they can focus on their core business.

Expect every day to be different and fast moving, as you face both routine and complex service tickets for a wide range of software and hardware issues. Working through our responsive ConnectWise platform will make managing calls and documenting communications a snap.

The day may start on a Help Desk ticket setting up a new 365 account, but by 10 AM you are upgrading a laptop's RAM and installing a faster SSD. By the afternoon you are waging war with that nasty virus your user downloaded with that "Cool Freeware" his buddy hipped him to last night. You wrap the day setting up a new user account for a client with a new hire.

It all comes along with the territory as we continue to provide the Gold Standard in I.T. technical support and unbeatable customer satisfaction to a growing customer base.

Qualifications

• Will require working onsite or near our Palm Beach Gardens, FL office.
• Relocation assistance will be considered for candidates outside the market.

Essential Qualifications

Minimum of two years working in an I.T. Support role to include both Help Desk & Desktop responsibilities for a wide range of hardware and software issues.

Excellent customer service skills, including spoken and written communications.

Strong logic, analytical, troubleshooting, and resolution skills in these areas

• Office 2013 and above
• Firewall and router traffic

Desired Qualifications

• Experience Working With Managed Services Provider
• Basic Understanding of Networking and Troubleshooting
• CompTIA or Microsoft Certifications
• Microsoft Office 365 and Azure
• Cloud Technology Familiarity Such As Google and Amazon
• Cybersecurity Technology and Best Practices