Information Technology Support Specialist

Magellan Financial & Insurance Services, Inc.; Topeka (KS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and AD&

401(k) match up to 6%

FSA/HSA options

Paid time off & holidays

Job summary

Magellan Financial is hiring an IT Help Desk I for our Topeka headquarters. This full-time, in-office role is the first line of technology support for employees across operations, including advisor work, annuity workflows, marketing, recruiting, and events.

You’ll troubleshoot Windows 10/11, Microsoft 365, user accounts, PCs, peripherals, printers, and basic network issues; image and configure workstations; and document outcomes to improve future responses and the broader environment.

Qualifications

• At least one year of IT help desk/desktop support experience.
• Experience with Windows, Microsoft 365, user accounts, hardware, printers, A/V, and basic networking.
• Willingness to work in-person at Topeka headquarters.
• Strong documentation and escalation habits.

Responsibilities

• Troubleshoot Windows 10/11, Microsoft 365, user accounts, PCs, peripherals, printers, basic network issues.
• Image, deploy, repair, upgrade, and configure workstations and desk technology.
• Explain issues clearly, set expectations, and close the loop after fixes.
• Document completed work and recurring problems for faster future responses.

Skills

Help desk experience

Windows & Microsoft 365

User accounts management

Hardware & peripherals

A/V support

Networking basics

Documentation & escalation

Tools

Windows OS

Microsoft 365

Printer setup

A/V equipment

Networking equipment

Job description

Magellan Financial is hiring a full-time, in-office IT Help Desk I for our Topeka headquarters. You will be the hands-on first line of technology support for the people behind our advisor operations, annuity workflows, marketing, recruiting, and events. When an employee loses access, a workstation fails, or a conference room stops cooperating, you will own the problem through resolution.

What you'll own

• Troubleshoot Windows 10/11, Microsoft 365, user accounts, PCs, peripherals, printers, basic network issues, and office A/V.
• Image, deploy, repair, upgrade, and configure workstations and desk technology.
• Work directly with employees, explain issues in plain language, set realistic expectations, and close the loop after the fix.
• Document completed work and recurring problems so that the next response is faster and the broader environment improves.
• Escalate intelligently when access, risk, or complexity exceeds your authority, bringing useful evidence and a clear diagnosis instead of simply forwarding the problem.

Where the role can grow

This is a support-first position, not a dead-end support job. As you demonstrate technical judgment, reliability, and disciplined follow-through, you can earn scoped exposure to Microsoft administration, Entra ID, endpoint management, network equipment, server infrastructure, cloud technologies, and scripting or automation work.

That broader exposure is real, but it is earned. This is not a systems administrator or cybersecurity role under a junior title. The growth path begins with becoming exceptionally dependable at the work employees need today.

What you bring

• At least one year of practical IT experience in help desk, desktop support, school or campus IT, an MSP, field service, computer repair, military or public-sector IT, or a comparable hands‑on environment.
• Working experience with Windows, Microsoft 365, user accounts, hardware, printers, A/V, basic networking, or similar internal-support technologies.
• The patience to help a frustrated nontechnical employee without becoming dismissive or defensive.
• Strong documentation, follow-through, and escalation habits.
• Technical curiosity paired with the humility to handle imaging, cables, desk setups, account issues, and recurring support works well.
• A reliable daily commute to our Topeka headquarters and a genuine commitment to working in person.

Certifications are helpful but not required. Home labs, PC builds, networking projects, scripting, and other evidence of hands‑on curiosity are valuable when paired with real support judgment.

• $40,000-$60,000 base salary, with stronger experience considered within the scope of the role
• Quarterly performance bonus opportunity
• Medical, dental, vision, life, and AD&D coverage
• Flexible spending and health savings account options
• Retirement plan and 401(k) match up to 6%
• Paid time off that grows with tenure, paid holidays, and birthday PTO

This role is in the office five days per week. Printers, workstations, cables, account problems, desk setups, and conference-room issues remain part of the job even as your technical range grows. If you want to skip support and move directly into systems administration, this probably isn't the right seat. If you take pride in solving real problems, want your work to be visible, and are ready to turn strong fundamentals into broader technical responsibility, we would like to hear from you.