IT Helpdesk I

Magellan Financial & Insurance Services, Inc.; Topeka (KS); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

401(k) with company match

Company-subsidized health insurance

15 days PTO

Quarterly performance bonuses

Job summary

A fast-growing wealth management firm in Topeka seeks an IT Helpdesk I to solve tech problems and develop into future roles like Systems Administrator or Cloud Specialist. The position offers competitive compensation of $38,000 - $55,000 annually, along with performance bonuses, 401(k) matching, and comprehensive benefits. This is a great opportunity for technology enthusiasts wanting a career that supports continuous learning and real impacts on the financial futures of families.

Qualifications

• Natural inclination toward technology and troubleshooting.
• Ability to communicate technical concepts clearly.
• Desire for continuous learning and professional growth.

Responsibilities

• Get critical work systems back online quickly.
• Image new PCs and upgrade hardware.
• Rack servers and manage network equipment.
• Support Azure AD projects and pilot automation scripts.

Skills

Problem-solving

Communication skills

Technical curiosity

Tools

Azure

AWS

Advanced cybersecurity frameworks

Job description

IT Helpdesk I - Your Gateway to an Unstoppable Tech Career

Topeka, Kansas | Full-Time

Are you the person friends and family call when their computer won't start? The one who secretly enjoys the puzzle of troubleshooting tech problems? Ready to turn your natural tech curiosity into a career that pays you to learn cutting-edge technologies daily? Stop scrolling past another "entry‑level" job that offers zero growth. This isn't that.

You're More Than Just "Help Desk" Material

You're about to join the technology backbone of one of America's fastest‑growing wealth management firms. While others see you as just another IT ticket, we see you as the future Systems Administrator, Network Engineer, or Cloud Specialist you're destined to become.

Magellan Financial isn't your typical financial firm. We're the disruptive force behind 500+ advisory practices nationwide, powered by our "More. Better. Different." philosophy. Our technology team doesn't just fix problems – we architect the digital infrastructure that helps financial advisors transform lives and build generational wealth for thousands of families.

What Makes This Opportunity Impossible to Ignore

• Real Growth, Not Empty Promises: Clear advancement paths to Network Engineer, Systems Administrator, or Cloud Operations Specialist based on your interests and aptitude. We promote from within because we invest in potential, not just experience.
• Technology That Matters: You'll work with Azure, AWS, advanced cybersecurity frameworks, and automation platforms that most entry‑level roles never touch. Every problem you solve directly impacts the financial futures of real families.
• Learn While You Earn: Structured training opportunities, certification support, and mentorship from senior engineers who remember what it was like to be hungry for knowledge and opportunity.

Your Mission (Should You Choose to Accept It)

• Solve Real Problems: Be the hero who gets someone's critical work system back online in minutes, not hours.
• Build and Deploy: Image new PCs, upgrade hardware, and deploy workstations that power million‑dollar advisory practices.
• Master the Infrastructure: Rack servers, manage networking equipment, and get hands‑on with enterprise‑level technology.
• Grow Your Skills: Support Azure AD projects, pilot automation scripts, and gain exposure to cloud technologies that define the future of IT.

We're Looking for Someone Who

• Naturally gravitates toward technology – You built your PC, set up your home network, or can't help but troubleshoot your neighbor's Wi‑Fi issues.
• Thrives on solving puzzles – You don't just want to know how to fix something; you want to understand why it broke in the first place.
• Communicates with patience – You can explain technical concepts to non‑technical people without making them feel foolish.
• Craves continuous learning – You're the type who watches YouTube tutorials about networking protocols for fun.

What We Bring to Your Career

• Competitive compensation: $38,000 - $55,000 annually (we fit the package to the right person, not the other way around).
• Performance bonuses: Quarterly bonuses based on company profitability and your contributions.

Benefits that actually benefit you

• 401(k) with 100% company match up to 6% (immediate vesting).
• Company‑subsidized medical, dental, vision, life, and AD&D insurance.
• 15 days PTO starting (growing to 25 by year five).
• 10 paid holidays plus a bonus birthday PTO day.
• Professional development and certification support.

The Real Question

Six months from now, do you want to be still wondering "what if" about your tech career, or do you want to be the person who took the leap and landed in a role where your curiosity is rewarded, your growth is accelerated, and your work actually matters?

This opportunity won't wait. Companies like Magellan Financial – investing in people and technology at this level – don't post jobs like this often. Apply now and discover why our team members consistently say this is the best career decision they have ever made.