Information Technology Support Specialist

SISL Global; Norristown (Montgomery County); On-site; USD 47,000 - 82,000; Full time

Job summary

An established industry player is seeking an IT Support Specialist to deliver exceptional technical assistance and support. This entry-level role involves providing hands-on support for hardware and software issues, ensuring seamless operation of endpoint devices. You'll engage in incident management, coordinate with OEM vendors, and assist users directly at their desks. Ideal for those looking to kickstart their career in IT, this position offers a dynamic environment where your contributions will make a significant impact. Join a forward-thinking team dedicated to providing top-notch IT services and enhancing user experiences.

Qualifications

• Entry-level position requiring strong troubleshooting skills.
• Ability to explain technical solutions to non-technical users.

Responsibilities

• Provide onsite diagnosis and repair of hardware/software.
• Coordinate with OEM vendors for hardware issues.
• Support video conferencing equipment and rooms.

Skills

Hardware Troubleshooting

Software Configuration

Incident Management

Customer Service

Technical Support

Advanced Troubleshooting

Tools

Autopilot

Microsoft Intune

JAMF

Job description

Job Description: IT Support Specialist

Get AI-powered advice on this job and access more exclusive features.

The role includes providing "Break Fix" support, which involves onsite diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment. You will coordinate with OEM vendors for hardware issues and manage "IMAC" (Install, Move, Add, Change) activities, including configuration, installation, relocation, and upgrades of IT equipment.

"Desk Side Support" entails providing physical assistance at end users' desks to resolve IT-related issues.

In Scope:

• Incident management for endpoint devices such as laptops, desktops, mobiles, monitors, and printers, including hardware troubleshooting and OEM coordination.
• Support for video conferencing equipment and rooms, coordinating with resolver teams and OEMs.
• Coordination with OEMs regarding hardware and software issues.
• Perform advanced troubleshooting for technology and applications on all endpoints.
• Deployment and configuration of new hire equipment, manually or using automated tools.
• Deployment and troubleshooting of Windows and Mac workstations using tools like Autopilot, Microsoft Intune, JAMF.
• Hardware and software provisioning (check-in/check-out).
• Coordinate with other IT teams to meet SLAs and provide excellent customer service.
• Explain technical solutions clearly to non-technical users.
• Occasional physical movement of IT equipment within the site, involving less than 4 hours per location per month.
• Reimage and uplift of leaver equipment, updating asset management systems/CMDB.
• Update asset management systems according to joiner/mover/leaver processes.

Additional Details

Seniority level: Entry level

Employment type: Contract

Job function: Information Technology

Industries: IT Services and IT Consulting

Referrals can increase your chances of interviewing at SISL Global by 2x.

Job Locations and Salary Range

Philadelphia, PA: $19.00-$21.00

Fort Washington, PA: $65,000.00-$65,000.00

Philadelphia, PA: $60,000.00-$80,000.00

Philadelphia, PA: $47,490.00-$71,230.00

Part-Time - User Support Specialist: Philadelphia, PA, $55,000.00-$60,000.00

IT Field Support Technician / Help Desk Analyst: Philadelphia, PA, ranging from $45,000.00 to over $105,000.00.