Informatics Support Specialist

BD; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Informatics Specialist to facilitate the integration of advanced informatics solutions within customer IT environments. This role involves collaborating with diverse stakeholders, ensuring successful implementation, and providing ongoing technical support. The ideal candidate will possess a strong background in information systems, networking, and cybersecurity, along with exceptional communication skills to bridge technical and non-technical discussions. Join a dynamic team dedicated to enhancing healthcare through innovative technology and make a significant impact in the field.

Qualifications

• BS/BA in Computer Science or related field required.
• Experience in IT infrastructure, especially in hospital settings preferred.

Responsibilities

• Assist in implementation of BD Informatics solutions with stakeholders.
• Provide ongoing support and technical assistance to customers.

Skills

Information Systems

Virtual machine management

TCP/IP networking

Microsoft SQL database administration

Cybersecurity standards

Firewall management

Communication interface protocols

Analytical skills

Problem-solving skills

Communication skills

Education

BS/BA Degree in Computer Science

Experience in medical technology

Tools

Vsphere

Veeam

Dell switches

Microsoft Visio

Microsoft Excel

Microsoft Project

Job description

Job Description Summary

Responsibilities:

Informatics

• Assist in the pre-implementation and sales process by negotiating with various stakeholders such as IT security teams to ensure the acceptance of the BD Informatics solutions into the customers' IT environment.
• Collaborate with all the relevant internal and external stakeholders for implementation success including:
• Customer stakeholders from the laboratory or other institution, IT / IHIS / LIS
• Project Manager
• Field Service Engineers
• Product Specialists
• Technical Solutions Manager
• Lab Automation Manager
• Country Business Leader
• Provide offered solution architecture and design information to the sales team for opportunity development and progression.
• Lead the implementation & customization of BD Informatics (software) supporting:
• Integrating the BD Informatics solution into the customers' IT infrastructure.
• Interfacing with BD Diagnostics instruments.
• Connectivity to the customer’s existing environment and third-party software systems (e.g., HIS, LIS connectivity in hospital or lab setting).
• Majority of hands-on time working with customers will be IT focused, working with Laboratory and Hospital IT departments to coordinate their provision of the server and network infrastructure required to support the BD informatics solution.
• Other opportunities may involve pharmacy or private sector settings and will require integration with retail or other informatics platforms.
• Perform implementation activities including:
• Engage with customer stakeholders to ensure the technical IT requirements for BD Informatics products are met prior to implementation. This includes network port activation, VLAN/LAN configuration, firewall whitelisting, AV whitelisting, Virtual Server commissioning, and SQL Server provisioning.
• Application installation and configuration.
• Establishing connectivity of BD Informatics with all BDIDS instruments and hospital/laboratory informatics systems.
• Ensure redundancies are in place to maximize customer uptime such as database backups, application file backups, and VM snapshots.
• Provide support for customer (HL7, ASTM, and CSV) interface development with BD informatics solutions.
• Provide ongoing support to BD customers by providing services such as:
• Remotely provide technical assistance when customers experience system downtime or malfunction.
• Perform software updates and upgrades as required.
• Perform scheduled security patching as required.
• Perform database management activities as required.
• Escalate system defects or requests for change.
• Engage with new and existing customers to implement BD’s Remote Support Services solution.

KNOWLEDGE & EXPERIENCE:

Education and Experience

• BS/BA Degree in Computer Science, Computer Engineering, Information Systems, Networking and Cybersecurity or closely related technical discipline.
• Previous experience preferred in medical technology, middleware devices, PC/IT knowledge, networking and interface protocols, experience in a hospital setting supporting IT infrastructure such as servers, virtual machines, and networking.
• Previous experience deploying informatics solutions across a wide area network for large organizations with multiple sites.

Skills and knowledge

Essential

• In depth knowledge of Information Systems such as:
• Virtual machine management and deployment (Vsphere, Veeam)
• Advanced TCP/IP networking, VLAN, and switch configuration (Dell switches)
• Microsoft SQL database server administration
• Working knowledge of current Cybersecurity standards
• Firewall management (Fortigate, Windows firewall)
• Domain administration, Group Policy admin, DNS config, Microsoft Server OS
• Browser configuration and internet connectivity configuration
• HTTPS, SSL, and TLS working knowledge
• HL7 and ASTM 1394 interfacing experience
• Possess technical skills and knowledge with communication interface protocols, cabling & networking, data stream analysis, and troubleshooting.
• Strong analytical and problem-solving skills.
• Strong communication skills (written and verbal). Must have the ability to explain IT infrastructure and technical details to non-technical stakeholders.
• Strong computer skills (Microsoft Visio, Excel, Project)
• Possess excellent interpersonal skills, solid organizational/prioritization skills, and a passion for providing excellent service.

• Ability to multi-task and be adaptable to changing business environments.
• Comfortable working in a cross-functional dynamic team environment.

Desired

• Experience working in a hospital or laboratory IT environment.
• Microsoft Azure cloud configuration and application deployment. Microsoft certification preferred.
• Experience in web application and API development (ASP.NET).
• Microsoft IIS application configuration and deployment.
• Experience supporting and troubleshooting middleware or any Laboratory Informatics Systems.
• Knowledge of and ability to demonstrate experience with project management and complex change management initiatives.
• Knowledge of Pathology laboratories processes and techniques.

Required Skills

Optional Skills

.

Primary Work Location: IND Mumbai - CHub Town Solaris

Additional Locations: Work Shift