Information Technology Support Specialist

Enterprise Solutions; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Professional development opportunities

Mentorship opportunities

Collaborative work environment

Job summary

Enterprise Solutions is seeking an IT Support Specialist eager to make a visible impact on our operations. You will ensure our systems run smoothly and provide timely support. Key tasks include deploying workstations, managing IT inventory, and monitoring cybersecurity alerts.

The ideal candidate has 2-3 years of experience, strong troubleshooting skills, and familiarity with Active Directory. We offer professional development and a collaborative environment where every team member is valued.

Qualifications

• 2–3 years of IT support experience preferred.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.

Responsibilities

• Deploy and maintain workstations and applications.
• Provide technical support in person and remotely.
• Monitor and respond to cybersecurity alerts.

Skills

Troubleshooting and analytical skills

Communication skills

Understanding of cybersecurity principles

Familiarity with Active Directory

Tools

Active Directory

Microsoft Office Suite

Endpoint protection tools

Job description

At Enterprise Solutions, we believe every team member deserves the same level of respect, responsiveness, and partnership that we extend to our clients.

If you’re organized, curious, and eager to make a visible impact, this is your chance to work in an environment that values innovation, collaboration, and professional growth.

What You’ll Do

In this role, you’ll be the trusted expert ensuring our people and systems run smoothly every day. You’ll balance hands‑on troubleshooting with proactive problem‑solving—keeping our operations secure, connected, and efficient.

Core Responsibilities

• Deploy and maintain workstations, applications, and devices to keep our teams performing at their best.
• Provide thoughtful, timely technical support (in person and remotely) with professionalism and empathy.
• Maintain and manage IT inventory, ensuring all equipment and software are up to date.
• Collaborate with vendors and internal partners to resolve system issues and improve reliability.
• Document solutions and contribute to continuous improvement in IT processes.
• Participate in special IT and cross‑functional projects that modernize how we work.

Cybersecurity Focus

• Monitor and respond to cybersecurity alerts, phishing attempts, and suspicious activity.
• Ensure endpoint protection and patching are consistent, effective, and compliant.
• Support user access controls, including MFA and password policies.
• Assist in vulnerability scanning, remediation, and compliance initiatives (HIPAA, SOC2).
• Promote cybersecurity awareness through training and best‑practice guidance.
• Document and escalates security incidents in partnership with IT leadership.

Who You Are

You’re a detail‑oriented problem solver who thrives in a fast‑paced environment. You care about doing work that matters—and doing it well.

Requirements

• 2–3 years of IT support experience preferred.
• Strong troubleshooting and analytical skills, with a proactive mindset.
• Familiarity with Active Directory, Windows environments, and Microsoft Office Suite.
• Excellent written and verbal communication skills—professional, clear, and approachable.
• A commitment to confidentiality, integrity, and follow‑through.

Cybersecurity Knowledge

• Working understanding of cybersecurity principles (risk mitigation, threat vectors, incident response).
• Experience with endpoint protection tools, IAM/MFA, and vulnerability management.
• Awareness of frameworks such as HIPAA or SOC2 preferred.

Why Join Enterprise Solutions?

• Be Empowered: Your ideas and expertise directly improve our company’s performance.
• Grow Your Career: Access professional development, certifications, and mentorship opportunities.
• Make an Impact: Support technology that powers healthcare, education, and commercial innovation.
• Belong to a Team: We treat every colleague with respect, responsiveness, and transparency—because you’re not just part of IT, you’re part of our success.