Customer Service Support Specialist - TS/SCI with Polygraph

General Dynamics Information Technology; Chantilly (VA); On-site; USD 92,000 - 125,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility support

Paid education & certifications

Cutting-edge technology access

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Customer Service Support Specialist in Chantilly, VA to help ensure secure, efficient IT operations for government clients. You will engage with Windows-based environments, manage hardware/software procurement, and support authentication and access for cloud systems.

The role requires a Bachelor’s degree in a technical field and 3+ years of related experience, with TS/SCI clearance and Polygraph.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent education/experience.
• 3+ years of related experience required.
• Experience with MS Office, Adobe products (Captivate, Connect, Skype).
• Experience with Windows desktop, hardware, software and web tech.

Responsibilities

• Provide customer service support ensuring smooth IT operations.
• Manage access and identity for systems and cloud applications.
• Explain rules and procedures clearly, orally and in writing.
• Coordinate hardware/software procurement and licensing processes.
• Validate requirements for standalone tablets, maintain security plans.

Skills

Adobe Captivate

IT Hardware

IT Help Desk

Microsoft Office

Education

Bachelor’s degree in Computer Science/Engineering or related field

Tools

MS Office Suite

Adobe Captivate

Connect

Skype

Job description

Adobe Captivate, IT Hardware, IT Help Desk, Microsoft Office

Requisition Details

• Type of Requisition: Regular
• Clearance Level Must Currently Possess: Top Secret SCI + Polygraph
• Clearance Level Must Be Able To Obtain: None
• Public Trust/Other Required: None
• Job Family: IT Infrastructure and Operations
• Skills: Adobe Captivate, IT Hardware, IT Help Desk, Microsoft Office
• Certifications: None
• Experience: 3+ years of related experience
• US Citizenship Required: Yes

Job Description

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

WHAT YOU’LL NEED TO SUCCEED

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 3+ years of related
• Required Skills & Experience:
• Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
• Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
• Demonstrated experience with requirements management
• Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
• Demonstrated experience with oral and written communication skill
• Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with assessing and validating requirements for stand- alone tablets to include operations & maintenance and to keep system security plans up-to-date
• Security Clearance Level: TS/SCI with Polygraph
• Desired Skills and Experience
• Demonstrated experience with the Sponsor’s IT security guidelines and policies
• Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with basic knowledge of Project Management concepts and principles
• Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
• Demonstrated experience with transferring data between different systems.
• Location: Chantilly, VA - On Customer Site
• Hours: M-F 7:00 am-3:00 pm
• U.S. Citizenship Required

GDIT IS YOUR PLACE

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#WeAreGDIT

#JET

#VA_2026Alumni

The likely salary range for this position is $92,307 - $124,886. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

Less than 10%

Telecommuting Options

Onsite

Work Location

USA VA Chantilly

Total Rewards At GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans