Network Support Technician - Intermediate - TS/SCI Required

General Dynamics Information Technology; Chantilly (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

General Dynamics Information Technology seeks a Network Support Technician - Intermediate to support US Army INSCOM missions, ensuring secure datacenter and remote-site operations. The role emphasizes troubleshooting, escalation coordination, and hands-on maintenance of networks and systems.

Qualifications include 5+ years in related roles, an active TS/SCI clearance, and DoD 8570.01-M IAT Level II/8140 CE certification.

Qualifications

• Education: Associates Degree or 2 years of related specialized experience in lieu of degree.
• Experience: 5+ years of related experience; work experience must include at least 2 years of specialized experience.
• Technical skills: Knowledge of network administration and support, and related hardware/software.

Responsibilities

• Manage / Support: Support datacenter and remote-site operations, enforce security protocols, sustain system availability, and guide technicians.
• Collaborate: Work with contractor support groups, internal technical teams, and end users to resolve issues and coordinate escalations.
• Drive: Proactively diagnose issues, implement system and network improvements, and maintain performance in demanding locations.
• Utilize: Use diagnostic tools, network management software, cryptographic devices, and systems administration expertise to maintain hardware/software/network components.
• Monitor & Troubleshoot: Monitor systems, diagnose issues with tools, and resolve complex problems across datacenter and remote environments.
• Configure & Maintain: Configure and maintain network components, OS, and system enhancements for reliability.
• Install & Administer: Install and maintain servers, desktops, and cabling; administer LAN/WAN, accounts, security, and OS deployments.
• Support & Escalate: Provide Tier I/II support for field/garrison sites, coordinate escalations, operate independently in austere locations.
• Secure & Safeguard: Manage datacenter access controls and cryptographic devices/keys for secure operations.
• Train & Assist: Assist with training and support to end users and junior technicians.
• Repair & Maintain: Troubleshoot, repair, and sustain diverse hardware/software systems to ensure mission readiness.

Skills

Network administration

Security clearance TS/SCI

Troubleshooting

Education

Associates Degree or 2 years related experience

Tools

DoD 8570.01-M IAT Level II/8140 CE Certification

IAT II 8570/8140 Baseline Security+

MCSA Windows Server 2012

Solaris 10

Linux+

VCP5

Azure Administrator Fundamentals

Job description

Network Support Technician

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Network Support Technician - Intermediate with for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Network Support Technician - Intermediate, the work you’ll do at GDIT will be impactful supporting mission of US Army Intelligence and Security Command (INSCOM).

• Manage / Support: Support datacenter and remote-site technical operations by enforcing security protocols, sustaining system availability, and providing guidance to technicians. Manage daily workflows, system escalations, and mission-critical support, ensuring dependable performance in both garrison and austere environments.

• Collaborate: Work with contractor support groups, internal technical teams, and end users to resolve issues, coordinate escalations, and maintain shared situational awareness. Engage across support channels to ensure seamless mission execution and timely problem resolution.

• Drive: Support operational reliability by proactively diagnosing issues, implementing system and network improvements, and maintaining consistent performance in demanding locations. Promote continuous improvement by identifying gaps, streamlining processes, and enabling rapid resolution of complex challenges.

• Utilize: Use diagnostic tools, network management software, multi-protocol communications technologies, cryptographic devices, and systems administration expertise to maintain and optimize hardware, software, and network components.

• Monitor & Troubleshoot: Monitor hardware and software systems, diagnose issues using diagnostic tools, and resolve complex technical problems across datacenter and remote environments.

• Configure & Maintain: Configure and maintain network components, operating systems, and system enhancements to improve reliability and performance.

• Install & Administer: Install and maintain servers, desktops, and cabling; administer local and wide-area network systems, including accounts, security, and OS deployments.

• Support & Escalate: Provide Tier I/II support for field and garrison sites, coordinate escalations with contractor teams and internal support groups, and operate independently in austere locations.

• Secure & Safeguard: Manage datacenter access controls and maintain cryptographic devices and keys to ensure secure operations.

• Train & Assist: Assist with training and support to end users and junior technicians.

• Repair & Maintain: Troubleshoot, repair, and sustain diverse hardware and software systems to ensure mission readiness.

WHAT YOU’LL NEED TO SUCCEED

Bring your expertise along with a drive for innovation to GDIT.

• Education:Associates Degree or 2 years of related specialized experience in lieu of degree

• Experience: 5+ years of related experience; work experience must include atleast 2 years of specialized experience.

• Technical skills:

  • Knowledge of the principles, methods, and techniques used in network administration and support

  • Knowledge of related hardware and software

• Security clearance level: TS/SCI

• Required Certification(s):

  • DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.

  • IAT II 8570/8140 Baseline Certification Security+ or equivalent.

  • Required Computing Environment Certification: MCSA Windows Server 2012, Solaris 10, Linux+, VCP5, Azure Administrator Fundamentals etc.

• Role Requirements:

  • On customer site daily support

  • Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract

  • Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity

  • Travel may be required to support the mission

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

#GDITINSCOM

#I2TS4

#GDITArmy