Information Technology Support Specialist

On-Demand Group; Madison (AL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Healthcare

Dental insurance

Vision insurance

Job summary

On-Demand Group is seeking an IT Infrastructure Support Specialist Contractor to deploy and support systems for corporate, manufacturing, and distribution center users in a global enterprise.

The role may assist in supporting corporate tier 3 IT teams and will require after-hours on-call.

Qualifications

• Experience configuring and maintaining laptops and desktops in an enterprise environment.
• 2-year technical degree or equivalent experience preferred.
• 1-3 years’ experience in an enterprise helpdesk setting preferred.

Responsibilities

• Assess and prioritize daily work based on outstanding worldwide service desk issues.
• Ticket and time tracking using ServiceNow.
• Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities.
• Support devices such as laptops, desktops, handheld barcode scanners, printers, and other proprietary technology.
• Adminsiter Active Directory and Office 365 for all users.

Skills

Eager to learn

Self-motivated

Enterprise IT support

Helpdesk experience

Manufacturing IT support

Education

Two-year technical degree

Associate degree or equivalent

Tools

ServiceNow

Active Directory

O365

Job description

Duration: 12 months + potential to extend

Hours: 3rd shift (~9pm – 6am)

Top Skills/Requirements:

• Eager/quick to learn
• Self-motivated with the ability to work independently and/or collaboratively
• Experience configuring and maintaining laptops and desktops in an enterprise environment required
• Preferred Background:
• Manufacturing IT support preferred
• 3-5 years’ experience working in an enterprise helpdesk setting

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JOB SUMMARY:

IT Infrastructure Support Specialist Contractor deploys and supports the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment. In addition to supporting all technology needs of employees, IT Infrastructure Support Contractor may also assist in providing local hands‑on support for corporate tier 3 IT teams.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
• Ticket and time tracking using our ITSM solution, ServiceNow
• Provide rapid‑response support to all distribution centers, corporate offices, and manufacturing facilities
• Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
• Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
• Administration of Active Directory and O365 for all user and end‑user system objects
• Provide local hands‑on support for corporate tier 3 IT teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities
• Maintain ongoing computer refreshes and setups
• Create documentation, standard work, and knowledge base articles
• Act as a local resource for Worldwide Service Desk projects
• Participation in after hours on‑call support may be required

SKILLS & KNOWLEDGE:

• Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment preferred
• Knowledge of Windows 10, Windows 11, and MacOS
• Experience configuring and maintaining laptops and desktops in an enterprise environment preferred
• Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint
• Self-motivated with the ability to work independently and/or collaboratively with remote peers
• Excellent communication and customer service skills required
• 2-year technical degree or equivalent experience preferred
• 1-3 years’ experience working in an enterprise helpdesk setting preferred

WORKING CONDITIONS:

• Manual and physical dexterity required
• Must be able to lift 40 + pound equipment
• Warehouse, office, and manufacturing environment

The projected compensation range for this position is $22 to $28/hr W2.

On‑Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.