Information Technology Support Specialist

Artemis Solutions; Lexington (KY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary

3 weeks' vacation with all major holidays

Job summary

A leading IT firm in Lexington is seeking an IT Support Specialist to manage day-to-day technology operations. The role involves troubleshooting hardware and software issues, providing excellent customer service, and supporting Microsoft 365 tools. Candidates should have 1-3 years of IT support experience, with strong knowledge of Windows or macOS. This full-time position offers a competitive salary of $60,000 to $70,000 and includes 3 weeks of paid time off plus holidays.

Qualifications

• 1–3+ years of IT support or help desk experience.
• Strong knowledge of Windows and/or macOS environments.
• IT certifications like CompTIA A+, Network+, or Microsoft are a plus.

Responsibilities

• Provide first- and second-level technical support to end users.
• Troubleshoot hardware, software, and basic network issues.
• Manage user accounts, access, and permissions.

Skills

Troubleshooting

Customer service

Microsoft 365

Networking concepts

Tools

Ticketing systems

Remote support tools

Job description

Base pay range

$60,000.00/yr - $70,000.00/yr

About the Role

Artemis Solutions has partnered with a leading IT firm that is seeking a reliable and service-oriented IT Support Specialist to support day-to-day technology operations for a growing organization. This role is ideal for someone who enjoys problem-solving, helping end users, and keeping systems running smoothly in a fast-paced environment.

You will serve as a key point of contact for technical support, troubleshooting hardware, software, and network issues while delivering a high level of customer service.

Key Responsibilities

• Provide first- and second-level technical support to end users
• Troubleshoot hardware, software, and basic network issues
• Set up, configure, and maintain workstations, laptops, mobile devices, and peripherals
• Support Microsoft 365, email, and collaboration tools
• Manage user accounts, access, and permissions
• Document issues, resolutions, and processes within a ticketing system
• Coordinate with vendors and elevate issues as needed
• Assist with system updates, patches, and basic security best practices
• Support onboarding and offboarding of employees
• Maintain IT inventory and equipment tracking

Qualifications

• 1–3+ years of IT support or help desk experience (or equivalent hands‑on experience)
• Strong knowledge of Windows and/or macOS environments
• Familiarity with Microsoft 365, Active Directory, and basic networking concepts
• Experience with ticketing systems and remote support tools
• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities in a structured environment
• IT certifications (CompTIA A+, Network+, Microsoft) are a plus

What They Offer

• Competitive Salary – $60,000-$70,000 yr (based on experience)
• PTO – 3 weeks' vacation with all major holidays

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology, Training, and Administrative

Join Us

If you're ready to embark on a fulfilling journey with a supportive team dedicated to excellence and work‑life balance, apply now to become part of our growing family at Artemis Solutions. Your future awaits in the vibrant city of Lexington, where professional success and personal fulfillment converge!