Information Technology Specialist - Talent Pool

Phoenix Group of Virginia, Inc.; Newport News (VA); Presencial; USD 42 000 - 84 000; Tempo integral

Resumo da oferta

Phoenix Group of Virginia, Inc. is seeking an entry-level IT Support Specialist in Newport News, VA to support day-to-day technology operations for our team and programs at SUPSHIP Newport News.

You will provide desktop support, systems administration assistance, and IT coordination in a government-adjacent environment. The ideal candidate is technically curious, reliable, and eager to grow within a defense-focused professional services organization.

Qualificações

• Associate’s or Bachelor’s degree in IT/CS or equivalent hands-on experience.
• Basic knowledge of Windows OS, Microsoft 365, and common productivity apps.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
• Strong customer service orientation and communication skills.
• Organized and detail-oriented with ability to manage multiple open support requests.

Responsabilidades

• Provide first-line desktop and helpdesk support to staff, including hardware, software, and peripheral troubleshooting.
• Set up, configure, and maintain workstations, laptops, printers, and other end-user equipment.
• Support onboarding and offboarding of personnel, including account setup, equipment provisioning, and access coordination.
• Assist with administration of network accounts, file permissions, and shared drives.
• Maintain accurate IT asset inventory and equipment tracking records.
• Coordinate with building IT infrastructure and government network representatives as needed to resolve connectivity or access issues.
• Support implementation and maintenance of cybersecurity policies and procedures, including software updates and endpoint compliance.
• Assist with documentation of IT procedures, configurations, and support logs.
• Escalate complex technical issues to senior IT personnel or external vendors as appropriate.

Conhecimentos

Customer service

Communication

Organization

Teamwork

Formação académica

Associate’s or Bachelor’s degree in IT/CS

Ferramentas

Active Directory

Group Policy

Remote management tools

CAC environments

Descrição da oferta de emprego

Compensation

$42,000 - 84,000 per year

Job Description

Phoenix Group of Virginia is seeking an entry-level IT Support Specialist in Newport News, VA to support day-to-day technology operations for our team and programs at SUPSHIP Newport News. This role provides desktop support, systems administration assistance, and IT coordination in a government-adjacent environment. The ideal candidate is technically curious, reliable, and eager to grow within a defense-focused professional services organization.

Primary Functions

• Provide first-line desktop and helpdesk support to staff, including hardware, software, and peripheral troubleshooting.
• Set up, configure, and maintain workstations, laptops, printers, and other end-user equipment.
• Support onboarding and offboarding of personnel, including account setup, equipment provisioning, and access coordination.
• Assist with administration of network accounts, file permissions, and shared drives.
• Maintain accurate IT asset inventory and equipment tracking records.
• Coordinate with building IT infrastructure and government network representatives as needed to resolve connectivity or access issues.
• Support implementation and maintenance of cybersecurity policies and procedures, including software updates and endpoint compliance.
• Assist with documentation of IT procedures, configurations, and support logs.
• Escalate complex technical issues to senior IT personnel or external vendors as appropriate.

Position Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent hands‑on technical experience.
• Basic knowledge of Windows operating systems, Microsoft 365, and common productivity applications.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, basic LAN/WAN concepts).
• Strong customer service orientation and communication skills; ability to support non‑technical users effectively.
• Organized and detail‑oriented with the ability to manage and track multiple open support requests.
• Ability to work independently and as part of a team in an onsite, professional environment.

Additional Requirements

• CompTIA A+, Network+, or Security+ certification (or currently pursuing).
• Experience supporting users in a government, defense contractor, or regulated environment.
• Exposure to cybersecurity frameworks (NIST, CMMC, or similar) is a plus.
• Experience with Active Directory, Group Policy, or remote management tools.
• Familiarity with government IT access requirements and common access card (CAC) environments is a strong plus.

Education

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent hands‑on technical experience.

About Phoenix Group of Virginia

Phoenix Group of Virginia is a professional services company currently working for the U.S. Navy, U.S. Army, U.S. Coast Guard, NATO and the U.S. Air Force. Our core competencies include program and project management, logistics, operations analysis and experimentation and asset management services. We were founded in 2008 and since our establishment we have been providing cutting edge solutions and support to the warfighters. We understand and provide expert consultation on shipbuilding acquisition programs, maintenance/modernization programs, and sustainment programs.