Information Technology Support Specialist

Office of the New York State Attorney General; City of Rochester (NY); On-site; USD 76,000 - 98,000; Full time

Benefits offered by this job

New York state benefits package

Telecommuting options

Flexible work schedules

Job summary

The Office of the New York State Attorney General seeks an IT Support Specialist for the Electronic Investigative Support Group (EISG). The role involves hands-on IT support across multiple regions, including Rochester, Buffalo, and Syracuse, with travel as needed.

Primary duties include maintaining Windows desktops and servers, Microsoft 365, network troubleshooting, and applying security updates. A two-year track record in a large org and IT education are preferred.

Qualifications

• At least two years in a technology support role within a large organization.
• An associate or bachelor’s degree in a relevant IT field preferred.
• Proficient with Windows 11, Microsoft 365 Suite, and networking hardware.

Responsibilities

• Provide on-site technical support and maintenance for end users.
• Install and support operating systems, applications, and mobile devices.
• Diagnose and resolve wired and wireless network issues.
• Implement security policies and manage access.
• Develop documentation and test plans for new technologies.
• Collaborate with vendors to resolve issues.
• Travel regularly within New York state for coverage.
• Other duties as assigned.

Skills

Two+ years experience

Customer service

Communication skills

Problem solving

Education

Associate/Bachelor in IT

Tools

Windows 11

Microsoft 365

VMware

SharePoint

Networking hardware

Printers & peripherals

Job description

IT Support Specialist, Electronic Investigative Support Group

Reference No. MFCU/EISG_ROC_ITSS_6460

Application Deadline is October 23, 2026

Salary is $86,686

The Office of the New York State Attorney General’s (OAG) Medicaid Fraud Control Unit (MFCU) is seeking an IT Support Specialist for its Electronic Investigative Support Group (EISG). EISG manages a network across eight(8) regional offices and provides IT services to support MFCU’s mission to investigate, prosecute, and bring affirmative civil cases against individuals and corporate entities responsible for improper or fraudulent Medicaid billing schemes, as well as to investigate and prosecute allegations of abuse and neglect of residents in nursing homes and other residential healthcare facilities. The importance of this work is highlighted in OAG’s report investigating allegations of COVID-19-related neglect of nursing home residents across New York state. Working out of MFCU’s Rochester Regional Office, the IT Support Specialist will join a statewide team and primarily support three (3) of MFCU’s Western New York regions, Buffalo, Syracuse, and Rochester, while contributing to unit wide projects and initiatives.

Duties:

• Provide comprehensive, on-site technical support and maintenance to end users, including managing the Microsoft Windows Suite on desktops/laptops, Microsoft 365, and the Windows server environment.
• Install, maintain, and support operating systems, updates, client-side applications, and mobile devices.
• Diagnose and resolve both wired and wireless network connectivity issues to ensure reliable performance.
• Implement security policies, manage access, and apply security updates to protect organizational data.
• Develop and maintain documentation and test plans pertaining to operating procedures for new technologies.
• Collaborate with external vendors and manufacturers to resolve systems issues efficiently.
• Stay current with hardware and software advancements through independent continuing education, particularly regarding emerging technologies.
• Establish and maintain professional working relationships with internal and external stakeholders.
• Regular travel is required to assist in on-site coverage for other regional offices, including Buffalo and Syracuse.
• Other duties as assigned.

Qualifications:

• At least two (2) years of experience in a technology support position within a large organization.
• An associate or bachelor’s degree in a relevant information technology field is preferred.
• A well-rounded skillset in the following technical areas:
• Support and maintenance of IT systems, including printers and other related peripheral devices
• Microsoft Windows 11
• Microsoft 365 Suite, including strong skills in Microsoft Desktop Applications
• Experience with networking hardware, VMware, and Microsoft SharePoint a plus
• Self-motivated to deliver an excellent customer/end user experience.
• The ability to communicate complex IT information clearly and accessibly to a variety of audiences and stakeholders, both verbally and in writing.
• Excellent analytical, communication, teamwork, problem-solving, and organizational skills, as well as the ability to function as an integral part of a team and independently.
• Capable of working efficiently under tight deadlines.
• Available for regular travel in New York state.

The annual salary for this position is $86,686. As an employee of OAG, you will join a team of dedicated individuals who work to serve the people of our state through a wide variety of occupations. We offer a comprehensive New York state benefits package, including paid leave, health, dental, vision and retirement benefits, and family-friendly policies. Additionally, OAG offers a robust Workplace Flexibilities Program with multiple options for employees, including telecommuting (up to two days per week) and alternative work schedules.

Candidates from diverse backgrounds are encouraged to apply. The OAG is an equal opportunity employer and is committed to workplace diversity.