IT Support Specialist: Medicaid Fraud Control Unit (6459)

Civicworks; New York (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

The Office of the New York State Attorney General's Medicaid Fraud Control Unit seeks an IT Support Specialist for its Electronic Investigative Support Group in New York City. The role provides comprehensive technical support and maintenance to end users across eight regional offices, focusing on Windows systems, Microsoft 365, network connectivity, and security policies.

The NYC Regional Office will be the primary site, with periodic statewide travel.

Qualifications

• At least two years of technology support experience in a large organization.
• Strong proficiency with Windows 11, Microsoft 365 Suite, and Adobe products.
• Experience with networking hardware, VMware, and SharePoint preferred.
• Excellent communication and problem-solving skills with ability to explain complex IT information to diverse audiences.
• Self-motivated with ability to work independently and as part of a team under tight deadlines.
• Available for periodic travel throughout New York state.

Responsibilities

• Provide comprehensive technical support and maintenance to end users.
• Support eight regional offices, managing Windows systems, MS 365, network connectivity, and security policies.
• Travel periodically to other regional offices as needed.

Skills

2+ years experience

Communication

Problem solving

Self-motivated

Teamwork under deadlines

Tools

Windows 11

Microsoft 365

Adobe products

Networking hardware

VMware

SharePoint

Job description

The Office of the New York State Attorney General's Medicaid Fraud Control Unit seeks an IT Support Specialist for its Electronic Investigative Support Group in New York City. The role provides comprehensive technical support and maintenance to end users across eight regional offices, managing Windows systems, Microsoft 365, network connectivity, and security policies. The specialist will primarily support the NYC Regional Office while contributing to statewide initiatives and will travel periodically to other regional offices.

• At least two years of experience in technology support within a large organization
• Strong proficiency with Microsoft Windows 11, Microsoft 365 Suite, and Adobe products
• Experience with networking hardware, VMware, and Microsoft SharePoint preferred
• Excellent communication and problem-solving skills with ability to explain complex IT information to diverse audiences
• Self-motivated with ability to work independently and as part of a team under tight deadlines
• Available for periodic travel throughout New York state