Information Technology Support Specialist

Office of the New York State Attorney General; New York (NY); On-site; USD 86,000 - 93,000; Full time

Benefits offered by this job

Telecommuting

Benefits package

Job summary

Office of the New York State Attorney General is seeking an IT Support Specialist for the Electronic Investigative Support Group (EISG). The role supports the NYC Regional Office and statewide initiatives, providing end-user support, Windows/Microsoft 365 administration, and security updates.

Regular travel within New York state is required, with a comprehensive state benefits package and telecommuting options.

Qualifications

• At least two years of experience in a technology support position within a large organization.
• An associate or bachelor’s degree in an IT field is preferred.
• Strong communication and problem-solving abilities.
• Ability to travel periodically in New York state.
• Self-motivated with a focus on excellent customer/end-user experience.

Responsibilities

• Provide on-site technical support and maintenance for end users.
• Manage Microsoft Windows suite, Microsoft 365, and Windows server.
• Install, maintain operating systems, updates, and mobile devices.
• Diagnose and resolve wired and wireless network issues.
• Implement security policies and manage access.
• Develop and maintain documentation and test plans.
• Travel regionally within New York state to support other offices.
• Collaborate with vendors to resolve issues.

Skills

IT support

Customer service

Communication

Problem solving

Teamwork

Time management

Education

Associate or bachelor’s degree in IT

Tools

VMware

Microsoft SharePoint

Microsoft 365

Windows 11

Networking hardware

Job description

IT Support Specialist, Electronic Investigative Support Group

Reference No. MFCU/EISG_NYC_ITSS_6459

Application Deadline is October 23, 2026

Salary is $86,686 + $4,150 in location pay

The Office of the New York State Attorney General’s (OAG) Medicaid Fraud Control Unit (MFCU) is seeking an IT Support Specialist for its Electronic Investigative Support Group (EISG). EISG manages a network across eight (8) regional offices and provides IT services to support MFCU’s mission to investigate, prosecute, and bring affirmative civil cases against individuals and corporate entities responsible for improper or fraudulent Medicaid billing schemes, as well as to investigate and prosecute allegations of abuse and neglect of residents in nursing homes and other residential healthcare facilities. The importance of this work is highlighted in OAG’s report investigating allegations of COVID-19-related neglect of nursing home residents across New York state. The IT Support Specialist will join a statewide team and primarily support MFCU’s largest office, the NYC Regional Office, while contributing to unit wide projects and initiatives.

Duties:

• Provide comprehensive, on-site technical support and maintenance to end users, including managing the Microsoft Windows Suite on desktops/laptops, Microsoft 365, and the Windows server environment.
• Install, maintain, and support operating systems, updates, client-side applications, and mobile devices.
• Diagnose and resolve both wired and wireless network connectivity issues to ensure reliable performance.
• Implement security policies, manage access, and apply security updates to protect organizational data.
• Develop and maintain documentation and test plans pertaining to operating procedures for new technologies.
• Collaborate with external vendors and manufacturers to resolve systems issues efficiently.
• Stay current with hardware and software advancements through independent continuing education, particularly regarding emerging technologies.
• Establish and maintainprofessional working relationships with internal and external stakeholders.
• Regular travel is required to assist in on-site coverage for other regional offices, including Hauppauge (Suffolk County) and Pearl River (Rockland County).
• Other duties as assigned.

Qualifications:

• At least two (2) years of experience in a technology support position within a large organization.
• An associate or bachelor’s degree in a relevant information technology field is preferred.
• A well-rounded skillset in the following technical areas:
• Support and maintenance of IT systems, including printers and other related peripheral devices
• Microsoft Windows 11
• Microsoft 365 Suite, including strong skills in Microsoft Desktop Applications
• Experience with networking hardware, VMware, and Microsoft SharePoint a plus
• Self-motivated to deliver an excellent customer/end user experience.
• The ability to communicate complex IT information clearly and accessibly to a variety of audiences and stakeholders, both verbally and in writing.
• Excellent analytical, communication, teamwork, problem-solving, and organizational skills, as well as the ability to function as an integral part of a team and independently.
• Capable of working efficiently under tight deadlines.
• Available for periodic travel in New York state.

The annual salary for this position is $86,686 plus $4,150 in location pay. As an employee of OAG, you will join a team of dedicated individuals who work to serve the people of our state through a wide variety of occupations. We offer a comprehensive New York state benefits package, including paid leave, health, dental, vision and retirement benefits, and family-friendly policies. Additionally, OAG offers a robust Workplace Flexibilities Program with multiple options for employees, including telecommuting (up to two days per week) and alternative work schedules.

Candidates from diverse backgrounds are encouraged to apply. The OAG is an equal opportunity employer and is committed to workplace diversity.

The OAG provides reasonable accommodations for applicants with disabilities. If you have questions regarding a position with OAG, the application process, or need assistance with submitting your application, please contact Legal Recruitment via email at [e-mail] or phone at 212-416-8080.

For more information about OAG, please visit our website: ag.ny.gov