Information Technology Support Manager

Liberty Healthcare Corporation; Bala Cynwyd (PA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision, life and disab

33 days paid time off annually

FSA and 401k

Job summary

Liberty Healthcare Corporation is seeking an experienced System Support Manager to lead IT end-user support across a large, dispersed user base in the Bala Cynwyd area. You will supervise desktop support analysts, coordinate training, and implement process improvements to raise service quality.

The role is full-time and on-site at 401 E. City Avenue with potential hybrid arrangements in the future. A focus on incident response, reporting, and stakeholder collaboration is essential.

Qualifications

• Experience managing large end-user IT support for ~1,000 users.
• Proven ability to lead a desktop support team.
• Experience in developing support policies and training.

Responsibilities

• Manage IT support for about 1,000 end users.
• Ensure responsiveness and customer satisfaction with IT support.
• Lead desktop support analysts and IT specialists.
• Coordinate deployment of technology to staff.
• Identify IT risks and implement mitigation plans.
• Streamline flow of support requests.
• Partner with leadership to identify system improvements.
• Assess issue severity and prioritize responses.
• Analyze patterns for root causes and improvements.
• Develop support policies, procedures, forms and checklists.
• Conduct in-person, virtual, and recorded end-user training.
• Evaluate processes for value, efficiency and cost savings.
• Prepare standard and ad hoc reports.

Job description

Liberty Healthcare Corporation seeks to hire an experienced healthcare information technology professional for an available full-time System Support Manager role.

Responsibilities

• Manage technology support services for approximately 1,000 geographically dispersed end users
• Ensure a high level of responsiveness and customer satisfaction with IT support services
• Manage and develop a team of desktop support analysts and IT specialists
• Ensure the timely deployment of technology to new and existing staff
• Proactively identify technology-related risks and develop and manage mitigation plans
• Effectively manage the flow of requests for support and service
• Partner with organizational leadership and end users to identify opportunities for system improvements
• Assess the severity of issues and prioritize responses
• Analyze patterns to identify root cases and improvement opportunities
• Develop policies, procedures, specifications, forms, checklists, flowcharts, and support documentation
• Conduct in-person, virtual, and recorded training sessions for end users
• Continually evaluate current processes to identify areas for increased value, additional efficiency and cost savings
• Prepare various standard and ad hoc reports

Schedule and work setting

You will work primarily Monday through Friday during daytime hours onsite at Liberty Healthcare’s office at 401 E. City Avenue in Bala Cynwyd, PA 19004 with future consideration for hybrid status.

Pay and benefits

• Salary commensurate with role responsibilities and candidate qualifications
• Health, dental, vision, life and disability insurance
• 33 days of cumulative paid time off annually for holidays, vacation, sick and personal time
• FSA, 401k, and other perks

For a detailed overview of Liberty’s benefits visit https://www.libertyhealthcare.com/upload/138.pdf