Manager, Information Technology (Service Desk)

Valley Health System; United States; On-site; USD 119,000 - 180,000; Full time

Benefits offered by this job

Zero-Deductible Health Plan

Dental and vision insurance

Generous Paid Time Off

Tuition Assistance

Retirement Savings Match

Robust Employee Assistance Program

Healthy U wellness program

Job summary

Valley Health System in the United States is seeking an IT Manager to oversee day-to-day operations of information technology infrastructure and systems. You will lead for troubleshooting company-wide IT issues and guide improvements across departments.

The role requires a Bachelor's degree or equivalent in healthcare information technology or related field, 5+ years in healthcare IT, and 2+ years of leadership experience.

Qualifications

• 5+ years of healthcare IT experience
• 2+ years of management, supervisory or leadership experience
• Strong knowledge of IT operations, network infrastructure, server administration, and enterprise software applications
• Experience with information security practices and risk management
• Proficiency in project management methodologies and tools
• Excellent leadership, business acumen and technology proficiency
• Strong problem-solving and analytical abilities
• Effective communication and interpersonal skills / customer service
• Attention to detail and adherence to IT best practices

Responsibilities

• Coordinate with internal collaborators to develop corrective and preventative actions to address identified non-conformities.
• Keep up-to-date with industry best practices, regulatory requirements, and proactively identify areas for improvement.
• Review KPIs and take action to improve IT-related performance.
• Hire, train, mentor, and provide performance management or corrective actions following policy.

Skills

IT operations knowledge

Network infrastructure

Server administration

Enterprise software

Information security practices

Project management

Leadership & team management

Communication & interpersonal skills

Customer service orientation

Attention to detail

Education

Bachelor's degree or equivalent in healthcare IT or related field

Job description

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

Job Details

Department: INFORMATION SYSTEMS - 108231
Worker Sub Type Regular
Work Shift First Shift
(United States of America)
Pay Range $57.50 - $86.25

Job Description

As an IT Manager, you will be responsible for overseeing and managing all aspects of the day-to-day operations of information technology infrastructure and systems in your areas of responsibility. The IT Manager will be the lead point of contact for troubleshooting companywide IT issues, resolving software and systems issues, and making recommendations on areas of process improvements to IT senior leadership in your areas of responsibility. Your role will involve implementing IT strategies, ensuring network security, managing IT hardware/infrastructure, and providing technical leadership support to our employees. You will collaborate with cross-functional teams to align IT initiatives with business goals and regulatory requirements. The IT Manager manages daily functions of assigned areas, ensures continuity of services, and prepares long and short range goals of your assigned teams. You will identify development opportunities, enhancements, and maintenance priorities for all areas of responsibilities.

Responsibilities

• Coordinate with internal collaborators to develop corrective and preventative actions to address identified non-conformities.
• Keep up-to-date with industry best practices, regulatory requirements, and proactively identify areas for improvement.
• Review Key Performance Indicators (KPIs) taking action as needed to improve IT related performance.
• Hire, train, mentor, and provide performance management or corrective actions following policy.

Education

Bachelor's degree or equivalent work experience in healthcare information technology or relevant field is required.

Experience

(5+) years of healthcare IT experience is required. (2+) years of management, supervisory or leadership experience required.

Certification & Licensure Qualifications

• Strong knowledge of IT operations, network infrastructure, server administration, and/or enterprise software applications
• Experience with information security practices and risk management
• Proficiency in project management methodologies and tools
• Excellent leadership/team management skills, business acumen, and technology proficiency
• Strong problem-solving and analytical abilities
• Effective communication and interpersonal skills / Excellent Customer Service
• Attention to detail
• Expert knowledge of IT best practices, policies, and regulations

Benefits

• Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• Robust Employee Assistance Program
• Membership to Healthy U: An Incentive-Based Wellness Program
• Health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development
• Discounts to on-campus dining and more

To see the full scale of what we offer, visit valleyhealthbenefits.com.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!