IT Operations Manager

Daniels Health; Chicago (IL); On-site; USD 120,057 - 135,125; Full time

Job summary

A leading healthcare solutions provider in Chicago is looking for an experienced IT Operations Manager to oversee the global Service Desk and IT Support Specialists. The ideal candidate will have more than 10 years of IT experience, including at least 7 years in a leadership role, and be proficient in ITSM tools like FreshService and ServiceNow. You will be responsible for delivering exceptional service, managing software lifecycles, and collaborating across teams to ensure IT efficiency. Join us in delivering safer healthcare solutions.

Qualifications

• 10+ years of experience in enterprise IT support, with 7+ years in a leadership role.
• Strong knowledge of ITSM tools and asset management systems.
• ITIL Certification preferred.

Responsibilities

• Lead and mentor the IT Support Specialists team to deliver exceptional service.
• Oversee Service Desk operations, ensuring high-quality support.
• Manage IT asset and software lifecycle processes.
• Analyze service metrics to improve performance.
• Build and maintain vendor relationships.

Skills

Leadership

Communication

Problem solving

ITSM tools knowledge

Process improvement

Education

Bachelor's degree in Information Technology or related field

Tools

FreshService

ServiceNow

Microsoft 365

Job description

IT Operations Manager

At Daniels Health, we’re on a mission to make healthcare safer and more sustainable. As a global leader in medical waste management and healthcare safety solutions, we combine innovation, compliance, and care to protect people and the environment. Our success is driven by our people — passionate professionals committed to excellence, teamwork, and continuous improvement.

We are seeking an experienced IT Operations Manager to lead and develop our team of IT Support Specialists. This position is responsible for the daily operations of our global Service Desk, ensuring all Daniels Health employees receive exceptional technical support and a world‑class user experience.

The ideal candidate will be a proactive leader who thrives in a fast‑paced environment, values process improvement, and is passionate about delivering efficient and reliable IT services. You’ll also collaborate with our Systems Administration, Cyber Security, and Development teams to maintain secure and effective IT operations across all functions — from field to office.

Base pay range

$120,057.00/yr – $135,125.00/yr

Key Responsibilities

• Lead and mentor the IT Support Specialists team to deliver exceptional service and results
• Oversee Service Desk operations, ensuring timely, high‑quality support and resolution
• Manage IT asset and software lifecycle processes, including licensing and inventory
• Analyze service metrics and trends to improve performance and efficiency
• Build and maintain vendor relationships and manage service contracts
• Partner with cross‑functional teams to ensure security, compliance, and system reliability

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
• 10+ years of experience in enterprise IT support, including 7+ years in a leadership capacity
• Strong knowledge of ITSM tools (e.g., FreshService, ServiceNow)
• Experience with Microsoft 365, networking, and asset management systems
• Exceptional communication, leadership, and problem‑solving skills
• ITIL Certification preferred

At Daniels Health, you’ll be part of a purpose‑driven organization that values innovation, collaboration, and people. We offer a supportive, growth‑oriented environment where you can make a real impact — helping us deliver safer, cleaner, and more sustainable healthcare solutions worldwide. Join us and help shape the future of healthcare safety!

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Hospitals and Health Care

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.