Information Technology Support III

CNC Technologies; United States; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work arrangement

Travel opportunities

Job summary

CNC Technologies is seeking a Level 3 IT Support Technician to back our IT operations, remote infrastructure, and data center environments. The role emphasizes hands-on problem solving and independent troubleshooting across Windows servers, virtualization, and cloud basics.

The ideal candidate should thrive with practical skills over formal years of experience, and be prepared for on‑call rotations and occasional travel to client sites in the United States.

Qualifications

• Demonstrated experience in Level 2/Level 3 IT support or systems administration.
• Knowledge of Kaseya VSA and RMM tools is preferred.
• Experience with Peplink/SpeedFusion or similar VPN technologies.
• Working knowledge of Windows Server, VM backups, Proxmox and Hyper-V.
• Basic AWS administration experience.
• Solid networking fundamentals and ability to troubleshoot complex issues.
• Willingness to travel and participate in frequent on-call support.

Responsibilities

• Manage and troubleshoot endpoints using modern remote tools.
• Support VPNs (Peplink/SpeedFusion), cellular connectivity, and remote systems.
• Maintain Windows servers and VM backups.
• Support Proxmox and Hyper‑V virtualization environments.
• Provide Level 1 AWS administration and troubleshooting.
• Resolve escalated user and technical infrastructure issues.
• Troubleshoot networking, including TCP/IP, DNS, DHCP, routing, and VLANs.
• Maintain servers, networking equipment, and data center infrastructure.
• Participate in a frequent formal on‑call rotation, with escalation to the IT Manager when needed.
• Travel for on‑site infrastructure support, installations, and troubleshooting.

Skills

IT Support

Systems Administration

VPN Technologies

Windows Server

VM Backups

Proxmox

Hyper-V

AWS

Networking

On-Call

Travel

Tools

Kaseya VSA/RMMs

Peplink/SpeedFusion

Job description

Work Arrangement: Hybrid | Travel Required

About CNC Technologies

CNC Technologies specializes in aviation technology, wireless communications, and mission-critical technology solutions for law enforcement, government, and military organizations. Our team supports advanced systems that require reliable infrastructure and responsive technical support.

Learn more at cnctechnologies.com.

Position Overview

CNC Technologies is seeking a skilled Level 3 IT Support Technician to support our IT operations, remote infrastructure, and data center environments. This role requires a hands‑on problem solver who can independently troubleshoot systems, manage infrastructure, and support users across multiple technology platforms.

The ideal candidate will have practical experience and strong technical judgment. We prioritize demonstrated skills over a specific number of years of experience.

Key Responsibilities

• Manage and troubleshoot endpoints using modern remote tools.
• Support Peplink / SpeedFusion VPNs, cellular connectivity, and remote systems.
• Maintain Windows servers and virtual machine backup systems.
• Support Proxmox and Hyper‑V virtualization environments.
• Provide Level 1 AWS administration and troubleshooting.
• Resolve escalated user support and technical infrastructure issues.
• Troubleshoot networking, including TCP/IP, DNS, DHCP, routing, and VLANs.
• Maintain servers, networking equipment, and data center infrastructure.
• Participate in a frequent formal on‑call rotation, with escalation to the IT Manager when needed.
• Travel for on‑site infrastructure support, installations, and troubleshooting.

Required Qualifications

• Demonstrated experience in Level 2/Level 3 IT support or systems administration.
• Preferred knowledge of Kaseya VSA/RMMs.
• Experience with Peplink / SpeedFusion or similar VPN technologies.
• Working knowledge of Windows Server, VM backups, Proxmox, and Hyper‑V.
• Basic AWS administration experience.
• Strong foundational networking knowledge.
• Ability to work independently and troubleshoot complex issues.
• Willingness to travel and participate in frequent on‑call support.