Application Analyst (Senior, Mid, or Associate Level)

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); Hybrid; USD 116,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits program

Prepaid tuition assistance

Work-life balance programs

Job summary

A leading healthcare provider in Philadelphia is seeking an Application Analyst at various levels to enhance and maintain applications within their health system. The role involves project management, collaboration with teams, and ensuring system functionality according to healthcare standards. Candidates with strong communication and troubleshooting skills will thrive in this dynamic environment. This position offers opportunities for remote work after the initial training period.

Qualifications

• 7+ years relevant experience for Senior Analyst role.
• 3+ years relevant experience for Application Analyst.
• At least 1 year of IT experience for Associate Analyst.

Responsibilities

• Enhancing, supporting, and maintaining application functionality.
• Managing application projects through their lifecycle.
• Collaborating with cross-functional teams for system improvements.

Skills

Customer service skills

Project management skills

Quantitative and analytical abilities

Communication effectiveness

Troubleshooting skills

Education

High School Diploma or GED

Bachelor's Degree in IT or related field

Tools

Healthcare IT systems

Query language tools

Job description

Application Analyst (Senior, Mid, or Associate Level)

Join to apply for the Application Analyst (Senior, Mid, or Associate Level) role at Penn Medicine, University of Pennsylvania Health System

Application Analyst (Senior, Mid, or Associate Level)

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Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity~ Corporate Services

Department~IS-Corporate Applications

Location~ 3535 Market Street
Hours~ (Remote Eligible), M-F, Daylight
(The role involves on-site presence for the first 6 months with the possibility of remote work after the introductory period is complete)

Senior Application Analyst~
The Senior Application Analyst is responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include; providing instruction on various technical topics to other team members, managing an application project through the entire project life cycle while meeting project deadlines and initiatives. Coordinating the development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Serve as the resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical data models using best practices for build and configuration, maintenance and data integrity. Work with cross functional teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.
Accountabilities~
Participates in an application project by setting clear goals and objectives, and completing tasks in a timely manner.
Manages project plan, monitors tasks and milestones and reports project changes/status to Lead Application Analyst.
Works with the Lead Application Analyst to develop new policies and procedures relating to system design, enhancements, change control, and maintenance of the application.
Participates in new hire application training, mentoring and instruction on internal processes and educates application analysts on various projects; including testing, documenting, and configuration within the application.
Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions.
Defines system requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity.
Creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.
Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes.
Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.
Works with the Lead Application Analyst to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel.
Works independently on complex projects completing within the designated timeframe and under minimal guidance.
Provides ongoing support and maintenance as assigned.
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
Other duties as assigned to support the unit, department, entity, and health system organization.

Application Analyst~
Responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Provide technical and functional application analysis, define system requirements, and develop logical date models using best practices for build and configuration, maintenance and data integrity. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.
Accountabilities~
Develop a thorough understanding of UPHS EMR applications.
Understands their role in the process.
Ensures all regulatory requirements are met.
Comply with all applicable guidelines, policies and procedures of IS and UPHS to ensure necessary controls, documentation and audit trails.
Interprets and analyzes workflow/system requirements in order to design, configure, test and implement application solutions.
Assists in defining system requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity.
Create and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.
Executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes.
Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.
Collaborates with management to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel.
Works independently on complex projects completing within the designated timeframe and under minimal guidance.
Provides ongoing support and maintenance as assigned.
Delivers customer service to IS clients seamlessly across system boundaries.
Ensures safety, confidentiality & security of employee and Patient data.
Assists/Trains internal team members, physicians, clinical and practice staff in the utilization of functionality within the application.
Promptly identifies, documents, and resolves problems with system functionality.
Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects.
Coordinates and adheres to strict implementation project schedules, and handle multiple assignments.
Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration.
Researches and analyze new functionality, and releases within the EMR to enhance practice productivity and operational processes.
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
Other duties as assigned to support the unit, department, entity, and health system organization.

Associate Application Analyst~
Responsible for enhancing, supporting, and maintaining an application within the UPHS health system under the direction of a senior analyst. Responsibilities include testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols.
Accountabilities~
Develops a thorough understanding of UPHS applications.
Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions.
Defines system requirements and develops logical data models using best practices for build and configuration, maintenance, and data integrity.
Creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.
Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes.
Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.
Develops departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel.
Provides ongoing support and maintenance as assigned.
Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects.
Delivers customer service to IS clients seamlessly across system boundaries.
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
Other duties as assigned to support the unit, department, entity, and health system organization.

Education & Experience~
Senior Application Analyst
H.S. Diploma/GED with 7+ years Relevant experience and 5+ years Healthcare IT
Or
Bachelor's Degree with 3+ years Relevant experience and 0-1 years and Healthcare IT
Skills & Abilities~
COMMUNICATION~ Demonstrated customer service skills
PROJECT/CHANGE MANAGEMENT~ Demonstrated project management skills
ANALYTICS~ Strong quantitative and analytical abilities
COMMUNICATION~ Ability to communicate effectively with all levels of staff
PROJECT/CHANGE MANAGEMENT~ Ability to implement process improvements
Ability to assist with basic hardware configurations, database management tools and query language
Ability to troubleshoot, research and solve technically challenging problems involving integrated systems
Must be able to function as part of a team providing a high level of quality service to clients
Applications experience in either an application support or implementation role
Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment

Application Analyst
H.S. Diploma/GED with 3+ years Relevant experience and 5+ years Healthcare IT
Or
Bachelor's Degree with 3+ years Relevant experience and 0-1 years and Healthcare IT
Skills & Abilities~
Strong communication skills with all levels of staff and personnel
Ability to implement process improvements
Ability to troubleshoot, research and solve technically challenging problems
Must be attentive to detail
Demonstrated problem solving skills
Ability to work as part of a team
Demonstrated customer service skills
Demonstrated project management skills - preferred
Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment - preferred
Thorough knowledge of all technical and clinical aspects of position functions - preferred
Ability to assist with basic hardware configurations, database management tools and query language - preferred

Associate Application Analyst
H.S. Diploma/GED required, AND at least 1 year of directly related paid IT experience, preferably in healthcare
(or)
Bachelor's Degree in Information Technology or a related field (individuals with other majors may be considered with internship or other IT related experience)
Skills & Abilities~
Demonstrated customer service skills
Demonstrated interpersonal/verbal communication skills
Ability to communicate effectively with all levels of staff
Ability to function as part of a team providing a high level of quality service to clients
Ability to troubleshoot, research and solve technically challenging problems - preferred
Ability to assist with basic hardware configurations, database management tools and query language - preferred

Additional Information~
Experience with Infor CloudSuite modules is highly preferred.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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