Collaboration Operations Support Analyst

Apex Systems; Pennington (NJ); On-site; USD 89,544 - 96,432; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401K program with company match

Job summary

A technology solutions provider is seeking a Collaboration Operations Support Analyst to support Unified Communications. This role entails managing infrastructure applications, troubleshooting, and ensuring service availability. The ideal candidate has experience with Microsoft Teams and Mattermost, along with strong troubleshooting skills. This position offers competitive pay and benefits.

Qualifications

• 2 to 4+ years’ experience with Microsoft Lync/Skype/Teams.
• 3+ years’ experience with Mattermost.
• 3+ years’ experience with Symphony.
• 2+ years of Microsoft PowerShell or Python scripting.
• Solid understanding of Linux server and networking technologies.
• Excellent written and verbal communication skills.

Responsibilities

• Support Unified Communications collaboration environment.
• Manage and support infrastructure applications.
• Monitor and report current performance of application services.
• Facilitate problem resolution throughout the information system lifecycle.
• On-Call support responsibilities.

Skills

Microsoft Lync/Skype/Teams

Mattermost

Symphony

Microsoft PowerShell

Python scripting

Monitoring technologies (Splunk, SCOM)

Active Directory

Networking voice technologies

Linux server

Telephony and network experience

Education

ITIL Certification

Tools

SQL Database

Virtual platforms

Job description

Collaboration Operations Support Analyst

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Collaboration Operations Support Analyst

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Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking a Collaboration Operations Support Analyst on behalf of one of our largest financial industry clients. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. We cannot support C2C hiring.

Job#: 2086367

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking a Collaboration Operations Support Analyst on behalf of one of our largest financial industry clients. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. We cannot support C2C hiring.

Location: Charlotte, NC / Kennesaw, GA / Pennington, NJ

Duration: 12 months+

Pay Rate Range: $65-$70/hr.

Details:

The Collaboration Operations Support Analyst is responsible for the support of Unified Communications collaboration environment. This role acts as application analyst and will be responsible for the day to day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.

Responsibilities:

• Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs
• Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards
• Manage and support infrastructure applications and related data repositories on a day to day basis
• Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand
• Apply applicable information security procedures to maintain compliance across infrastructure applications.
• Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability
• Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs
• Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.
• Installs, configures and troubleshoots Application(s) used to support IT Services
• Acts as third level resources for Collaboration application(s)
• Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
• On-Call support responsibilities (coverage nights weekends)
  
  

Requirements:

• 2 to 4+ years’ experience with Microsoft Lync/Skype/Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing Softphone/Enterprise Voice)
• 3+ years’ experience w/ Mattermost
• 3+ years’ experience w/ Symphony
• 2+ years Microsoft PowerShell or Python scripting technologies
• Experience with monitoring technologies (Splunk, SCOM, SiteScope)
• Solid understanding of Active Directory, Server, Database (SQL); and networking voice technologies
• Solid understanding of Linux server, networking and storage technologies
• Experience with virtual platforms (client and server) and Microsoft Office products
• Capable of working effectively under a high pressure and demanding work environment
• Proven experience in problem identification, troubleshooting and resolution
• Excellent written and verbal communication skills
• Ability to effectively interface with key software/hardware partners such as Microsoft, Cisco, Smarsh, Mattermost, Integrated Research, and Red Hat
• Experience with the incident, change problem management disciplines; and knowledge of the Remedy ITSM application toolset
• Telephony and network experience
• ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus
  
  

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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