IT Support Analyst

University-Co--o; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Co-op is seeking an IT Analyst in Austin, TX to support day-to-day technology operations, cybersecurity, and end-user assistance. The role collaborates with a high-performing IT team and emphasizes customer service.

The ideal candidate has hands-on experience with Microsoft Azure, Entra ID, Intune/MDM, Cisco Meraki, and security tooling. Familiarity with API integrations and POS systems is a plus. Monday–Friday with occasional weekends may apply.

Qualifications

• 2+ years in IT support or a closely related role.
• Experience managing Cisco Meraki switches and firewalls or similar.
• Experience deploying Intune packages along with MDM and related tools.
• Experience with security tools (Defender or similar).
• Experience with Microsoft Azure AD/Entra.
• ERP experience (Business Central, Sage, or similar) is a plus.
• Experience with POS system administration.
• Experience with inventory/warehouse management systems.
• 1+ years in Azure engineering with AVM/VMs.
• Experience with Windows 11 and macOS.

Responsibilities

• Provide first and second-line technical support to end users, diagnosing and resolving hardware, software, and connectivity issues to SLA targets.
• Coordinate imaging, configuration, and deployment of end user devices in line with standards.
• Manage the full lifecycle of technology assets including procurement to decommissioning and data disposal.
• Support rollout of business applications, manage licensing, patching, and version control.
• Monitor security alerts and assist incident response, perform root cause analysis and implement preventive controls.
• Promote security awareness through staff training, phishing simulations, and policy communications.

Skills

IT support

Cisco Meraki

Intune / MDM

Security tooling

Azure AD / Entra

POS system

ERP experience

Azure/VM

Windows/macOS

Driver's license

Tools

IntuneMDM tools

Security Defender

Azure AD tooling

POS integration tools

Celigo

MuleSoft

MS API management

Power Automate

Python

SQL

Job description

JOIN OUR TEAM
Every penny of profit goes to course material scholarships for Longhorn students. Only at the Co-op.

IT Analyst
Role Profile
Position Summary: The IT Analyst is an exempt role that reports to the IT Manager. The IT Analyst supports day-to-day technology operations, infrastructure, cybersecurity, and desktop support. This role will be part of a high-performing IT team with a strong sense of customer service. The ideal candidate brings strong expertise in Microsoft Azure, Entra ID, Intune/MDM, Cisco Meraki, and is familiar with security tools. POS and API integration experience are nice to have.
Key Competencies for Success: Agility, Analytical Thinking, Attention to Detail, Application Support, IT Support Troubleshooting, Asset Management, Cybersecurity, Testing and Validation, Database Administration, Client Focus

Key Accountabilities & Achievements:

End User Support

• Provide first and second-line technical support to end users, diagnosing and resolving hardware, software, and connectivity issues to agreed SLA targets.
• Deliver clear technical guidance and documentation to improve user self-sufficiency and reduce recurring incidents.

Hardware Deployment

• Coordinate the imaging, configuration, and deployment of end user devices including laptops, desktops, and peripherals in line with organizational standards.
• Maintain accurate hardware records within the asset management system to support audits and refresh planning.
• Manage the full lifecycle of technology assets from procurement to decommissioning, ensuring compliance with data disposal and internal policies.
• Perform routine preventive maintenance across the technology estate, proactively identifying issues before they impact operations.

Software & Project Deployment

• Support the rollout of business applications, managing software licensing, patch management, and version control to ensure compliance and stability.
• Contribute to IT project delivery by providing technical input and coordinating deployment activities against agreed timelines.

Cybersecurity

• Monitor security alerts and support incident response, conducting root cause analysis and implementing controls to prevent recurrence.
• Promote security awareness across the business through staff training, phishing simulations, and policy communications.

Knowledge, Abilities & Experience for Success:

• 2+ years' experience in a support role.
• Experience managing Cisco Meraki switches and Firewalls or similar.
• Experience in deploying Intune packages along with MDM and similar tools.
• Experience with utilizing and deployment of Security tools (Defender and similar).
• Experience as a Microsoft Azure AD/Entra.
• ERP Experience a plus (Business central, Sage, or similar).
• Experience with POS system administration.
• Inventory/ Warehouse management systems.
• 1+ years in azure engineering working with AVM and VM’s.
• Experience with Windows 11 and Mac OS.
• Must possess a valid U.S. Driver’s License and submit to MVR checks upon hire and annually thereafter.
• Maintain an acceptable Motor Vehicle Record (MVR) and self-report any infractions that may affect driving eligibility.
• Nice to have any of the following AZ-104, SC-200/300, MS-102, or MCP certificates.
• Nice to have experience with Celigo, MuleSoft, MS API management, Power automate, python, SQL, or similar API integration tools.
• Nice to have experience with VitalSource.

Physical Demands:

• Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.
• Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors).
• Continuous sitting, standing, walking, using stairs, hearing, talking, bending, crouching, and working closely with others.
• Exerting up to 50 pounds (up to 100 pounds via dolly) of force occasionally to lift, carry, pull, or otherwise move objects.
• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (examples: business offices with computers and printers, light traffic).
• Indoor and outdoor work environment with occasional exposure to moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals and outside weather.
• Hours of work are Monday through Friday, with occasional weekends during busy times.