Information Technology Support

Voyage LTC Inc; Oklahoma City (OK); On-site; USD 42,000 - 65,000; Full time

Job summary

Voyage LTC Inc. is seeking an IT Support Specialist to join our technology team. You will assist staff with technical issues, maintain IT infrastructure, and ensure user satisfaction across devices and software.

Reporting to the IT Director, you will troubleshoot hardware, software, and network problems, document resolutions in our ticketing system, and contribute to staff training and system upgrades to keep our environment secure and efficient.

Qualifications

• Experience in IT support or related role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with LAN, WAN, and VPN networking.
• Excellent problem-solving and communication skills.
• Ability to prioritize and manage multiple requests.
• Relevant certifications (CompTIA A+/Network+ or MCITP) are a plus.
• Bachelor’s degree in IT, CS, or related field preferred.

Responsibilities

• Provide technical support and troubleshooting for end-users.
• Respond to support requests via phone, email, or in person.
• Install, configure, and maintain computer systems and software.
• Assist in setup and maintenance of network infrastructure and security.
• Document activities, issues, and resolutions in the ticketing system.
• Collaborate to implement system upgrades.
• Develop user guides and training materials.
• Monitor system performance and suggest improvements.

Skills

IT support experience

Windows

Mac OS

LAN/WAN/VPN

Problem-solving & communication

Task prioritization

Certifications (CompTIA A+/Network+/MC

Education

Bachelor's degree in IT/CS

Tools

Ticketing system

Job description

Description

IT Support Specialist

We are seeking a dedicated IT Support Specialist to join our dynamic technology team. This role offers an excellent opportunity to contribute to the smooth operation of our IT infrastructure and support our staff in resolving technical issues efficiently. Reporting directly to the IT Director, you will play a vital role in maintaining our company's technological environment and ensuring user satisfaction.

Key Responsibilities:

• Provide technical support and troubleshooting assistance to end-users across hardware, software, and network issues
• Respond promptly to support requests via phone, email, or in person, ensuring timely resolution
• Install, configure, and maintain computer systems, peripherals, and software applications
• Assist in the setup and maintenance of network infrastructure and security protocols
• Document support activities, issues, and resolutions accurately in the ticketing system
• Collaborate with the IT team to implement system upgrades and updates
• Contribute to the development of user guides and training materials to enhance staff technical proficiency
• Monitor system performance and recommend improvements to optimize efficiency

Skills and Qualifications:

• Proven experience in IT support or a related role
• Strong knowledge of Windows and Mac operating systems, hardware, and common software applications
• Familiarity with network concepts, including LAN, WAN, and VPN
• Excellent problem-solving and communication skills
• Ability to prioritize tasks and manage multiple support requests effectively
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred

Join our innovative team and enjoy a collaborative work environment that values continuous learning and professional growth. We offer competitive benefits and opportunities to develop your technical expertise in a supportive setting.