Information Technology Supervisor 2 (20093635)

State of Ohio; Columbus (OH); Híbrido; USD 52.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Parking

Free Onsite Gym and Walking Path

Daycare On-site

Cafeteria On-site

Descripción de la vacante

State of Ohio in Columbus is seeking an Information Technology Supervisor 2 to lead the IT Support unit within the Department of Public Safety. You will supervise staff, manage tickets in ServiceNow, and ensure 24x7 internal IT support from the Columbus location at 1970 West Broad Street.

This full-time, hybrid role offers teleworking two days per week and onsite three days, with hourly compensation of $44.38, and a benefits package that includes free parking, on-site gym, daycare, and cafeteria.

Formación

• Information Technology knowledge as primary requirement.
• Experience supervising IT staff and managing a team.

Responsabilidades

• Oversee 24x7 internal IT support for internal customers.
• Supervise staff, review work, coach development, evaluate performance; manage staffing levels.

Conocimientos

Information Technology

Educación

Undergraduate CS coursework

Project management experience

Herramientas

ServiceNow

Descripción del empleo

All job postings will expire at 11:59 PM Eastern Time on the application deadline.

Organization

Public Safety

Agency Contact Name and Information

Kristopher Croom | [e-mail]

Work Location

1970 W Broad St
Columbus, Ohio, 43223
United States

Compensation

$44.38 per hour

Schedule

Permanent - Full Time

Work Hours

8:00am - 5:00pm, Teleworking: Two Days/Week; Onsite: Three Days/Week

Classified Indicator

Classified

Union

Exempt from union

Primary Job Skill

Information Technology

Who We Are

Our mission is to save lives, reduce injuries and economic loss, administer Ohio’s motor vehicle laws and preserve the safety and wellbeing of all citizens.

What You’ll Do

Ohio Department of Public Safety – Director’s Office/Information Technology

Report in Location: 1970 West Broad Street, Columbus, Ohio 43223

Work Hours: 8:00am – 5:00pm Teleworking: Two Days/Week; Onsite: Three Days/Week (Subject to Change)

Position subject to On-Call 24 hours a day, 7 Days/Week

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over your first years of service!
• Free Parking!
• Free Onsite Gym and Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What You’ll Do As An Information Technology Supervisor 2

• Within the Information Technology Office (ITO) Support unit (e.g. PC Support, Operations, Account & Mail Management Group (AMMG) & Service desk,) provide direct supervision, direction & leadership to assigned personnel (e.g. review work & provide assistance & technical guidance; provide developmental opportunities, coach staff to foster development, evaluate performance, manage and monitor tickets via tracking system (i.e. ServiceNow), approve section staffing levels, recommend discipline, interview applicants & make hiring recommendations).
• Oversee the 24x7 support of internal IT customers.
• Manage IT inventory supply levels.
• Coordinate hardware & software repairs with various external vendors.

Additional Information

UNUSUAL WORKING CONDITIONS

Work involves operations of computer terminal for long periods of time; overtime may be required; travel may be required

which may include overnight stay; may be required to be on-call 24 hours per day, 7 days per week.

This position is essential, meaning the duties this job performs are critical to the continued operations of the Ohio Department of Public Safety during a public safety emergency (OAC 123: 1-46-01 & DAS Directive HR-D-11). Whoever fills this position will be required to report for duty during any public safety emergency.

Background Check Information

• A background check including BCI and FBI fingerprint check may be required on all selected applicants
• A comparative analysis and/or drug test may be a requirement of the hiring process

To request a disability accommodation, please email [e-mail] as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.

Why Work For The State Of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

Option 1

6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 6 months exp. in performing project management functions as defined in series purpose.

Option 2

Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts additional 4 1/2 years (54 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 6 mos. exp. in performing project management functions as defined in series purpose.

• Or equivalent of Minimum Class Qualifications For Employment noted above.

Project management: a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan (e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables; supervise project staff both assigned and ad hoc; define team members roles and responsibilities; manage team; maintain project schedule; respond to problem); validation and verification (e.g., post project follow up and review; update plan template; hold a lessons learned discussion and documentation session; close out the project). If assigned, responsibility also includes supervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff.

Job Skills

Information Technology

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.