Information Technology Supervisor 2(20101693

State of Ohio; Columbus (OH); In loco; USD 50.000 - 72.000; Tempo pieno

Descrizione del lavoro

The Ohio Department of Rehabilitation and Correction’s Operation Support Center in Columbus seeks a skilled IT professional to oversee network infrastructure and service delivery. You will supervise infrastructure specialists and contractors, coordinate with stakeholders, and ensure timely resolution of issues.

Responsibilities include managing Cisco devices, NGFW, ServiceNow administration, system documentation, training, and presenting updates to leadership, while upholding agency standards

Competenze

• 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.

Mansioni

• Works under general direction and requires thorough knowledge of computer sciences and data processing
• Supervises infrastructure specialists and contractors who maintain the DRC network infrastructure directly, including wireless infrastructure
• Works with multiple stakeholders as a business relationship manager for the delivery of agreed-upon solutions
• Reviews and approves work schedules and itineraries to coordinate delivery of services; Disseminates and interprets policies, identifies training needs and training opportunities; Responds to complaints about IT staff, address network issues and assign tasks based on priority; Responsible for providing technical assistance and consultation maintaining, installing, and troubleshooting Cisco network devices and next generation firewall tools (NGFW) and resolves network firewall issues.
• Provides technical assistance to users and assists with troubleshooting network/systems problems
• Works as a mediator when network issues become a business issue
• Serves as an Administrator of ServiceNow, monitors ServiceNow tickets to ensure proper assignment and prompt resolution
• Responsible for writing, reviews, and updates system documentation.
• Attend meetings, training, conferences and conduct staff meetings
• May be responsible for giving presentations and responds both verbally and in writing to questions and concerns
• Works on special projects and/or committees assigned
• May be called to translate technical issues to leadership and always conducts yourself professionally and in accordance with the Ohio Department of Rehabilitation and Correction Standards of Employee Conduct
• Performs other duties as assigned.

Conoscenze

Information Technology

Descrizione del lavoro

All job postings will expire at 11:59 PM Eastern Time on the application deadline.

Organization: Rehabilitation & Correction - Operation Support Center

Agency Contact Name and Information: [e-mail]

Work Location:

1980 West Broad Street
Columbus, Ohio, 43223
United States

Compensation:

$44.38

Schedule:

Permanent - Full Time

Work Hours:

no specified

Classified Indicator:

Unclassified

Union:

Exempt from union

Primary Job Skill:

Information Technology

Who We Are

Guided by a single mission “To reduce recidivism among those we touch,” the Ohio Department of Rehabilitation and Correction believes that everyone is capable of positive change. Our staff embrace these core values and serves as role models for pro-social behavior conveying an attitude of dignity and respect in the treatment of others.

The Ohio Department of Rehabilitation and Correction has been tasked with front line crime reduction through rehabilitative treatment and programming efforts provided in a safe, secure and humane correctional environment and effective community supervision. Our goal is to protect the public through helping individuals turn away from crime and become productive, contributing members of our communities, ensuring a safer Ohio for all Ohioans now and in the future.

To learn more about our agency, please visit our website at www.drc.ohio.gov.

What You’ll Do

Work location TBD

• Works under general direction and requires thorough knowledge of computer sciences and data processing
• Supervises infrastructure specialists and contractors who maintain the DRC network infrastructure directly, including wireless infrastructure
• Works with multiple stakeholders as a business relationship manager for the delivery of agreed-upon solutions
• Reviews and approves work schedules and itineraries to coordinate delivery of services Disseminates and interprets policies, identifies training needs andtraining opportunities Responds to complaints about IT staff, address network issues and assign tasks based on priority Responsible for proving technical assistance and consultation maintaining, installing, and troubleshooting Cisco network devices and nest generation firewall tools (NGFW) and resolves network firewall issues.
• Provides technical assistance to users and assists with troubleshooting network/systems problems
• Works as a mediator when network issues become a business issue
• Serves as an Administrator of ServiceNow, monitors ServiceNow tickets to ensure proper assignment and prompt resolution
• Responsible for writing, reviews, and updates system documentation.
• Attend meetings, training, conferences and conduct staff meetings
• May be responsible for giving presentations and responds both verbally and in writing to questions and concerns
• Works on special projects and/or committees assigned
• May be called to translate technical issues to leadership and always conducts yourself professionally and in a law‑abiding manner and in accordance with the Ohio Department of Rehabilitation and Correction Standards of Employee Conduct
• Performs other duties as assigned.

Additional Information

The Ohio Department of Rehabilitation and Correction is a tobacco‑free workplace.

All final applicants tentatively selected for this position will be required to submit to urinalysis to test for illegal drug use prior to appointments. Testing will also be performed for the presence of marijuana. An applicant with a positive test shall not be offered employment unless the applicant submits medical documentation of legally prescribed medications or a recommendation for medical marijuana.

Pre‑Employment Background Investigation:

The final applicant selected for the position will be required to undergo a criminal background check. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

• Individuals under a federal or state weapons disability if the position requires firearms certification/recertification and use;
• Individuals who have engaged in sexual abuse in a prison or other confinement facility; have been civilly or administratively adjudicated, or convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, implied threats of force, or if the victim did not or was unable to consent;
• Individuals convicted of soliciting or providing support for an act of terrorism, terrorism, or money laundering to support terrorism;
• Individuals who have been convicted of or pled guilty to a felony where a direct correlation exists between the position and prior criminal behavior (example: individuals convicted of a felony involving fraud, deceit, or theft from holding a position that has substantial management or control over the property of a state agency.)

The Ohio Department of Rehabilitation and Correction is prohibited from hiring:

• Individuals under a federal or state weapons disability if the position requires firearms certification/recertification and use;
• Individuals who have engaged in sexual abuse in a prison or other confinement facility; have been civilly or administratively adjudicated, or convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, implied threats of force, or if the victim did not or was unable to consent;
• Individuals convicted of soliciting or providing support for an act of terrorism, terrorism, or money laundering to support terrorism;
• Individuals who have been convicted of or pled guilty to a felony where a direct correlation exists between the position and prior criminal behavior (example: individuals convicted of a felony involving fraud, deceit, or theft from holding a position that has substantial management or control over the property of a state agency.)

Why Work for the State of Ohio:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety, competitive benefits to eligible full‑time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications:

6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting 6 months exp. in performing project management functions as defined in series purpose.

-Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following:advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts additional 4 1/2 years (54 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting. 6 mos. exp. in performing project management functions as defined in series purpose.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology

ADA Statement:

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug‑Free Workplace:

The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39), and as outlined in the posting.