Information Technology Specialist I/II
Brea City Hall
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Benefits offered by this job
Job summary
The City of Brea is seeking Information Technology Specialists I/II to maintain, operate, and enhance city computer and information systems across LAN/WAN infrastructure. The roles involve troubleshooting, documenting procedures, and coordinating with agencies and vendors.
Entry-level IT Specialist I supports diverse users while II offers greater complexity and independence. Applicants should meet minimum experience and education requirements and possess relevant certifications or an associate
Qualifications
- Two years of progressive experience in information systems operations and maintenance.
- Associate degree or equivalent in computer science, MIS, business administration or closely related field.
- III: three years of experience for II level; bachelor’s degree desirable.
Responsibilities
- Provide technical support for hardware, software, network, and telecommunications problems.
- Develop documentation for applications or procedures.
- Test and integrate new hardware/software and coordinate with agencies and vendors.
- Monitor systems, networks and security; act as systems administrator for LAN/WAN.
- Provide end-user support for Microsoft 365 apps and features.
Skills
Education
Tools
Job description
- The current vacancy will be assigned to the Information Technology Division in the Administrative Services Department.
- The eligibility list established from this recruitment may be utilized to fill future Information Technology Specialist I/II vacancies.
Information Technology Specialist I: $87,098.63 - $111,493.86 Annually
Information Technology Specialist II: $94,981.70 - $121,584.59 Annually
To perform skilled technical and analytical work that includes administering, operating, maintaining and enhancing computer and information systems, including personal computers, networks, peripheral devices, software applications and telecommunications systems on a local area network (LAN) and wide area network (WAN); to act as a liaison with contracting agencies; and perform related duties as assigned.
This is the entry-level classification in the Information Technology Specialist series. Incumbents of this classification support large groups of users at all skill levels and many different applications on a variety of platforms. Assignments are generally moderately difficult in scope, but within the technical and procedural framework established by higher level employees, however, as experience is acquired, the employee performs with increasing independence.
This is the journey-level classification in the Information Technology Specialist series. Positions in this classification are normally filled by advancement from the lower classification of Information Technology Specialist I, or when filled from the outside, requires substantial prior experience. An Information Technology Specialist II works under general supervision and is expected to perform the entire range of technical and support duties. Work in this classification is distinguished from that of Information Technology Specialist I by the greater complexity of the assignments received and by the greater independence with which an incumbent is expected to operate.
General supervision is provided by the Information Technology Manager and the Information Technology Supervisor.
Essential job functions may include, but are not limited to, the following: (These functions may not be present in all positions in this classification. When a position is to be filled, the essential functions will be noted in the announcement of position availability. Management reserves the right to add, modify, change or rescind work assignments as needed.)
- Provide technical support and troubleshoot hardware, software, network or telecommunications problems to meet the needs of end users.
- May develop documentation for existing applications or procedures.
- Assist in testing and integrating new hardware and software to determine compatibility with current equipment and standards.
- May act as a liaison with local and state agencies and vendors in the development of programs, policies, guidelines, and service levels.
- Monitor systems, network and telecommunications activity, performance and usage. Work with third party vendor support, to develop hardware and software recommendations to identify and correct causes of hardware, operating systems software, or application program malfunctions; and to perform programming changes and enhancements.
- Develop specialized queries and database/applications reports.
- Develop and/or post Internet/Intranet content as required.
- Monitor and evaluate the efficiency, effectiveness and security of information systems; act as systems administrator for the citywide LAN/WAN including the Intranet and email; oversee software applications.
- May prepare training materials and course contents, and conduct demonstrations, classroom instruction or on-the-job training to users.
- Assist in communicating systems status, computer events and planned upgrades to end users.
- As directed, perform daily back up of systems data and retrieve lost data as needed; maintain back up media; archive, store, and destroy program and data files in accordance with the City’s Records Retention Policy.
- Maintain a retention schedule log of all archived and stored data. Maintain the security of computer rooms and other areas as assigned.
- Provide technical support to all levels of staff in response to requests received by the Information Technology Support Line (Help Desk), including but not limited to; city supported applications, hardware, peripherals, email, telecommunications, Internet and Intranet issues.
- Assist in developing implementing, maintaining and enforcing information technology policies.
- Develop and recommend procedures to improve systems operation, minimize risk, and ensure hardware and software integrity.
- Assist in the design, implementation and maintenance of network infrastructure, including topology, configuration, and security to meet information technology standards.
- Assist in establishing, coordinating and implementing long-range information systems planning; forecast and analyze information system needs.
- Assist users in identifying and meeting their automation needs and developing alternative solutions.
- Provide end-user support for all Microsoft 365 platform applications and features.
- May perform all essential job functions for agencies that contract with the City for Information Technology services.
To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities, and enable the individual to successfully perform the essential functions of the position.
Two years of progressive experience in information systems operations and maintenance, including computer hardware and software.
Equivalent to an associate of arts degree in computer science, management information systems, business administration or a closely related field.
In addition to those of the Information Technology Specialist I
Three years of increasingly responsible experience in information systems operations and maintenance including computer applications software training and writing user documentation.
Equivalent to an associate of arts degree with an emphasis in information technology and specialized certifications applicable to current trends in information technology. Possession of a bachelor’s degree in a related field is highly desirable.
Possession of a valid driver’s license issued from the California Department of Motor Vehicles.
Possession of one or more of the following Microsoft Certified Professional (MCP), Microsoft Certified Software Administrator (MCSA), Microsoft Certified Software Engineer (MCSE), Cisco Certified Network Administrator (CCNA), or related certification or equivalent experience.
Shall consist of three phases:
Application Review: The first phase of the selection process shall be a detailed review and appraisal of each candidate’s application. Those candidates determined to be most qualified on the basis of education and experience, as submitted, may be invited to participate in the next phase of the selection process. No weight shall be assigned to this phase of the selection process.
Written Examination (Weighted 50%): Those candidates determined to be most qualified on the basis of education and experience, as submitted, may be invited to participate in the next phase of the recruitment process. Candidates who receive a minimum score of 70% on this phase may be invited to the next phase of the recruitment.
Oral Appraisal Interview (Weighted 50%): Candidates who receive a minimum score of 70% on this phase shall have their name placed on the Eligibility List for Information Technology Specialist I/II. Eligibility Lists are generally valid for one year. Once the list is established, the Administrative Services Department may conduct follow-up assessments.
Prospective candidates must successfully complete a thorough background review. Upon a contingent offer of employment, prospective candidates must successfully complete a medical examination and provide proof of legal work status. All new employees will be fingerprinted as a part of the employment process and a criminal history check will be conducted with the Department of Justice and Federal Bureau of Investigation.
In accordance with Government Code Section 3100, in the event of a disaster, City employees are considered disaster service workers and may be asked to respond accordingly.
THE CITY OF BREA RECRUITS, HIRES AND PROMOTES WITHOUT REGARD TO RACE, COLOR, RELIGION, PHYSICAL DISABILITY OR CONDITION, GENETIC INFORMATION, SEX, SEXUAL ORIENTATION, AGE, OR NATIONAL ORIGIN, EXCEPT IN THOSE SPECIFIC INSTANCES WHEREBY A BONA FIDE OCCUPATIONAL QUALIFICATION DEMANDS OTHERWISE. THE CITY OF BREA HIRES ONLY UNITED STATES CITIZENS OR LAWFULLY AUTHORIZED ALIENS.
The City Of Brea Offers a Comprehensive Benefit Package For Eligible Employees And Their Dependents For Administrative And Professional Employees’ Association (APEA) Members, Including:
- RETIREMENT: Membership in CalPERS. Classic CalPERS members will be enrolled in the 2% @ 55 retirement formula and pay the employee’s 7% share. New CalPERS members, or returning CalPERS members with a break in service greater than six months, will be enrolled in the 2% @ 62 retirement formula and will be required to pay 50% of the normal CalPERS cost. The City does not participate in Social Security; however, employees pay the cost to participate in Medicare.
- HEALTH INSURANCE: The City provides up to $2,100 per month towards health insurance for employee and dependents through the CalPERS Health Benefit program. Alternatively, there is a $325 medical opt out payment for employees who are insured outside the City’s insurance coverage.
- GROUP INSURANCE PROGRAMS: Available to eligible City employees and qualified dependents. These programs include dental, vision, supplemental life and accidental death and dismemberment insurances.
- FLEXIBLE SPENDING ACCOUNTS: Available where employees use pre-tax salary to pay for regular child care, adult dependent care and/or medical expenses.
- RETIRMENT SAVINGS ACCOUNT: The City offers a voluntary 457 (b) Deferred Compensation Plan for an additional tax-deferred savings option.
- WELLNESS REIMBURSEMENT: Up to $500 per fiscal year to be paid out in the second pay period of July for employees who are on payroll on July 1.
- BILINGUAL PAY: $100 per month for eligible languages in addition to English.
- TUITION/CERTIFICATE REIMBURSEMENT: Employees are eligible for tuition reimbursement/certificate reimbursement based on their bargaining group.
- HOLIDAYS: Twelve (12) designated holidays provided per year.
- GENERAL LEAVE: Employees shall earn and accrue vacation and sick leave time based on their bargaining group.
For a more detailed overview of the benefits, review the Memorandum of Understanding at: Memorandums of Understanding Click on the links under "Supervisory Unit" or "Administrative and Professional Employees' Association".
Did you retire from an agency under the California Public Employees' Retirement System (CalPERS)?
- Yes
- No
Do you possess education equivalent to an Associate’s Degree or higher in Computer Science, Management Information Systems, Business Administration, Information Technology, or a closely related field?
- Yes
- No
If you possess a degree, please list the degree earned and major/field of study. If stated "No" to question #2, please type "N/A".
How many years of professional experience do you have in information systems operations, maintenance, or technical support involving computer hardware, software, or network systems, in the public or private sector? (All qualifying experience must be detailed in the Work Experience section.)
- No professional experience
- Less than 1 year
- At least 1 year but less than 2 years
- At least 2 years but less than 3 years
- 3 or more years
Describe your professional experience providing technical support to end users with varying levels of technical knowledge. Include examples of the types of issues you have resolved. If no professional experience, please type N/A.
- Required Question
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